Strategy and Planning Analyst - Customer Journey Who You'll Work With Who You Are What You'll Do Required Experience Why Cisco

Job description

Who You'll Work With

Cisco's Customer Journey Business Unit (CJBU) is changing the way customer care is delivered. The customer care space is in the early stages of a massive transition to Cloud solutions. Our customers are looking for offers that match cloud consumption models to enable their migration from on-premise solutions to the cloud.

Who You Are

• You are familiar with Cloud and SaaS buying models and industry trends.
• You understand that intuition is good, but that data drives decisions.
• You know there may be a perfect answer, but you are driven and biased towards execution and delivery.
• You understand there are processes to drive scale, and you get things done and never give up.
• You are confident in your own abilities, but are eager to seek out and work with others who complement your skills.
• You understand the goals of the team and focus on doing what is necessary for the team to succeed.
• You are able to communicate and build relationships across organizational boundaries by being a straight shooter and succinct communicator.
• You know how to fail fast and learn from calculated risks.
• You are accountable to the team through clear objectives and measures of success that are continuously reviewed, adapted, and celebrated.

What You'll Do

Working closely with both product management and the broader CTG offers teams, you will propose, execute and communicate new offers.

• You will be aware of what is happening in the evolving customer care market and propose offers that fit current and future customer demands.
• You will define go-to-market strategies that meets regional, end-user segment, partner segment, and vertical requirements
• You will partner with the offers teams to create well-studied and researched offer requirements for a market moving to the cloud.
• You will understand and incorporate CJBU components as well as incorporating third-party solution components from our Solutions Plus portfolio in an offer structure to deliver customers and partners full solutions.
• You will model offers the Customer Journey Solutions portfolio to cement us as the market leader.
• You will engage cross-functionally to develop the value proposition, pricing, SKU structure, ordering processes, channel programs, and legal documents to bring these offers to market.
• You will manage the lifecycle of both subscription and perpetual commercial offers.
• You will develop offer positioning content, business cases, and service definition deliverables associated with a prioritized offer concept.
• You will communicate new offers and overall offer strategy to Cisco Sales as well as to Cisco partners.
• You will be the go-to resource for the BU and field on CJBU products.

Required Experience

• Seven or more years of experience in subscription software as a product manager, IT or business analyst, product sales specialist, business development manager, or equivalent, preferably combined with an MBA
• Familiarity with Cisco's collaboration software subscription portfolio
• Ability to understand and collaborate on business cases and financial analyses including forecasts and various booking-revenue metrics
• Analytical ability to participate in assessing competitive dynamics in the enterprise collaboration software market
• Experience with 3rd party vendor negotiations and familiarity with royalties
• Ability to think outside the box and offer solutions to a new and expanding annuity business
• Excellent listening, verbal and written communications as well as influencing skills
• Ability to thrive in a very dynamic, loosely structured, entrepreneurial environment

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

• We connect everything – people, process, data and things – and we use those connections to change our world for the better.
• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

#CustomerJourney

#CJP*LI-MA1