Solution Architect

What You'll Do

The primary role of Cisco ACI (Application Centric Infrastructure) SME is to provide expert support on Escalated cases on ACI from Fault Management Team and verify the service impact of Architectural and Network related changes. Lead the cross-vendor and inter-domain events, analyse the systematic root cause and provide long term tactical solutions.

·Skill Set:

oTroubleshooting and resolution of ACI related issues in Service provider domain.

oPerson who has worked on ACI migration, Operations, management and troubleshooting is highly desired

oExpert in L2 and L3 technology

oPerson should be familiar with ACI EPG, BD, Tenant, Fabric Policies, Troubleshooting, Contracts, SPAN, PBR, monitoring.

oExperience of TAC and AS will be preferred

oExpertise in System Integration, Installing, Maintaining & Troubleshooting on various DC networks

·Lead operation of mission critical DC running ACI as SDN Solution

·End to end responsibility to ensure Telco DC is up and running, exceeding the KPIs agreed inSLA.

·Take a lead role during Catastrophic and Critical incidents, suggest / apply the workaround to restore the services and prevent service penalties to Cisco operations.

·Lead Problem management, fault management and field functions; provide technical support and guidance to resolve the chronic faults, cross –vendor / Inter domain issues.

·Take up with respective team like design, planning, configuration etc. for permanent fix.

·Interface with Cisco TAC and RJIL Teams to create and manage problem resolution.

·Engage Cisco TAC / BU team in case issue is not resolved or interact with FTS/HTTS for the root cause analysis (RCA)

·Support Cisco TAC/BU to carry out the suggested activity to capture the required logs during problematic condition

·Keep a close watch on device performance according to designed parameters and proactively initiate corrective actions to avoid critical outages.

·Preparation, presentation and impact analysis on design changes and Network issues.

·Communicate and analyze the root cause analysis of incidents and escalated issues.

·Software management and version tracking of images running across the various Cisco platformin RJIL network

·Review, edit, and publish Tech Notes, RCAs, and knowledgebase articles

·Impart knowledge transfer and train the Cisco CMS L3 Engineers.

Who You'll Work With

The Cisco Managed Services team provides second/third level technical support for Cloud / Hybrid solutions and cloud enabled end point products on a worldwide basis via inbound/outbound phone calls, email, web, and remote access. Provide consultation to independently troubleshoot & debug solutions for Cisco customers, partners, account teams along with collaborating with other TAC engineers to resolve issues.

Who You Are

ACI SME Top Deliverables

Incident and Problem management

• Provide technical support and expert guidance to onsite support to Cisco ground team of AS, FTS and CMS by leading the troubleshooting and quick resolution of ACI related incidents. Suggest workarounds.
• Lead the cross-vendor and inter-domain events, analyse the systematic root cause and provide long term tactical solutions. Keep a close watch on device performance according to designed parameters and proactively initiate corrective actions to avoid critical outages.

Change management

• Guide team in preparing and verifying “Method of Procedures”. Participate in change management events and ensure Zero downtime during planned maintenance window.
• Verify the service impact of Architectural and Network related changes and advise Operations and Planning team on possible impact on cross-domain services.

Competence development

• Provide technical leadership and build capability of onsite team by impartingtrainings to Cisco AS, FTS and CMS engineers.
• The objective is to develop onsite team's technical skills on product functions and features , instil best operation practices through lessons learnt/RCA reviews and enable engineers to be independentand confident in handlingACI related queries and faults.

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.