Software Engineer - Escalations

What You'll Do

You will help us resolve some of our customers' most challenging issues. The Service Provider Network Analytics & Automation(SPNAA) Tier4 engineering team seeks a motivated engineer to help drive customer success, product quality and enhancements for Cisco Evolved Programmable Network Manager(EPNM), Cisco Prime Carrier Management suite(PCM). This is one of the most meaningful, highly visible and rewarding roles within Cisco SPNAA Engineering. You will have an opportunity to apply all of your development and troubleshooting skills to tackle unique and complex issues in a vast number of product areas.

Who You'll Work With

Our team works with Cisco Support and other teams within the Engineering organization to troubleshoot, debug and resolve a wide array of issues encountered by product users. This is also your chance to guide new feature implementation from inception and design, to implementation.

Responsibilities:

• Identify and fix problems in released products through troubleshooting and code analysis.
• Build debug binaries and scripts to aid in identification of customer facing issues.
• Reproduce customer issues raised from support.
• Work with customers and support teams to capture sufficient information to reproduce customer problems.
• Work with Product Development teams to identify product serviceability issues and address quality problems.
• Work with test teams to build system test cases to prevent future occurrences of identified bugs.
• Work with peers to investigate and drive critical issues to resolution.
• Help facilitate problem solving and teamwork within the team.

Who You Are

We are looking for a talented software engineer with development experience to be part of the Tier4 Engineering team. You should have prior experience working on an enterprise level solution, a history of successful engagements with other business entities and customers, proven knowledge of Java, Oracle, Linux shell scripts, strong troubleshooting skills, and a deep understanding of web based applications, high availability and networking architectures.

Required knowledge, skills and abilities:

• Bachelor's degree in computer science or equivalent experience
• At least 6-10 years of experience in a technical role in a software-related field
• 5+ years of J2EE web based applications, Java, Oracle, Linux shell scripts experience
• Very strong troubleshooting and analytical skills
• Strong spoken and written communication skills
• Ability to work both independently and as part of a team
• Ability to understand code to identify and fix problems
• Understanding of networking architecture such as routing/switching, IP, TCP/UDP, Tunneling, VPN, SNMP.

Desired knowledge, skills and abilities:

• MEF 3.0 CE services
• FCAPS Applications
• Oracle Data Guard

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

• We connect everything – people, process, data and things – and we use those connections to change our world for the better.
• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

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