Server Virtualization Technical Consulting Engineer

Who You'll Work With

Global CX Centers support delivery of the full CX portfolio with a seamless Customer experience at a global efficient operating scale. They include delivering technical assistance (TAC), centralized project delivery, centralized high-touch support, sourced support, managed services and global logistics. Aligned to three geographic regions, Global CX Centers are composed of best-in-class technical specialists whose focus is to help customers deploy and operate their networks effectively while delivering the best customer experience. We are the first to be confronted by challenges and issues with new equipment and tools in the field. We provide high-energy support to our customers, partners, account teams, and other CX engineers. With a technology runway that never ends, opportunities to develop your depth, breadth and diversity of technology expertise are second to none!

What You'll Do

As a Technical Consulting Engineer, your connection to Cisco customers builds effective working relationships while solving their issues, managing expectations, and leaving the customer feeling valued. As a successful TCE:

You continually develops your working knowledge of networking products and protocols to provide second/third level technical support on a worldwide basis via phone, email, web and remote access in a designated technology focus areas

You effectively utilizes databases of existing issues, debugging tools and simple or moderate lab simulations to analyze problems and identify solutions with a high level of customer satisfaction

You share knowledge to build relationships, and effectively solve problems both alone and as part of a collaborative team.

Who You Are

You have achieved a CCNA or equivalent level of proven networking knowledge or experience including TCP/IP and Routing Protocols. Your troubleshooting experience is on Operating Systems such as Linux, VMware, and Microsoft. Your dedication and ability to resolve complex technical problems, multitask, and be passionate about customer success. Excellent verbal and written communication skills. Your innate crisis management skills interacting with customers/partners on their issues/problems brings resolution quickly and accurately.

Required Skills

You have a Bachelor's degree in a technical field (CS/EE preferred) or equivalent and 3-5 years of relevant experience.

You bring strong programming skills (C, C++, Python, Linux, Shell Scripting)

Your specific knowledge of products is within: Data Center (UCS/Nexus), Virtualization, Storage, Networking

Your troubleshooting expertise is with using wireshark, tcpdump, finisar or other protocol analyzersYou hold a Cisco and/or third-party Certifications: CCNP/CCIE DC, VCP, RedHat, MCSE, HP, IBM, Dell Server Support certification.

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We connect everything – people, process, data and things – and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices. We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.