Security Engineer (AAA)

Who We Are

Cisco's Customer Experience is a team of elite technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores. Our team provides live technical support through multiple channels, whenever and wherever you need it. We ensure product & network operate efficiently and benefit from the most up to date system and application software.

What You'll Do

Cisco seeks a Network Engineer who ispreferablyspecialized in Security Technologies (AAA) to be part of the Customer Experience Center. In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain. This is a great opportunity for someone with patience and empathy to make an impact on our customers. This is a great opportunity to advance their career providing value to customers while working as an industry leader in networking technology.

* You will get an opportunity to work for worldwide customers within our team or with other Cisco teams to solve problems and enhance future products with senior engineer supervision;

* Solve reported product and network problems of moderate and high complexity;

* Effectively utilize technical and customer relationship skills as well as databases of existing issues, debugging tools and lab simulations to analyze problems and identify solutions with a high level of customer satisfaction;

* Provide systems/product training and identify improvement opportunities and recommendations in products and processes;

Who You Are

* Bachelor's or Master's degree in engineering (Computer Science, Electrical Engineering, Telecommunications)

* Minimum 3+ years of similar experience involving customer exposure/support

* Good technical foundation in networking (CCNA equivalent level or above) is required, ideally CCNP or above

* Fluent English

* Passion and demonstrated ability to learn and work in a multicultural team environment

* Ability to drive to achieve goals with limited supervision

Why Cisco

At Cisco, each person brings their unique talents to work as a team and makes a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

• We connect everything - people, process, data and things - and we use those connections to change our world for the better.

• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices.

• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us!#WeAreCisco

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