Renewals Specialist
London (Greater London) Teaching
Job description
- Location:London, England, United Kingdom
- Area of InterestCustomer Experience
- Job TypeProfessional
- Technology Interest*None
- Job Id1260059
About Cisco Security:
Cisco delivers intelligent cybersecurity for the real world, providing one of the industry's most comprehensive advanced threat protection portfolio that is integrated, pervasive, continuous and open. Cisco's threat-centric approach to security reduces complexity while providing unmatched visibility, continuous control and advanced threat protection across the entire attack continuum -- before, during and after an attack.
About the team:
Working at Cisco Cloud Security means being surrounded by passionate, intelligent and creative people that are determined to disrupt the Internet security industry with innovative ideas, world-class research and unrivaled products and services.
About the role:
The Renewals Specialist is responsible for processing customer renewals for auto-renewal subscriptions as well as helping migrate customers to Cisco's ordering platform. You will ensure high customer satisfaction during the renewal cycle, ensure a high-level of data accuracy, and partner with the renewals account managers to provide a seamless customer interaction.
Responsibilities:
- Execute all phases of subscription renewal lifecycle to include notifying customers of renewal, creating quotes, and closing renewals opportunities for accounts
- Notify and assist customers with migrating to Cisco's ordering platform at the time of renewal.
- Find and execute upsells within your customer base.
- Ensure invoice accuracy and work closely with Finance to make sure payment is collected.
Education & Experience:
- 3+ years of Sales experience in the IT industry or equivalent industries
- Excellent verbal (via telephone) and written (via email) communications skills
- Highly detailed oriented with the ability to manage a large volume of accounts, tasks and responsibilities
- Strong customer service, listening and presentation skills
- Bachelor's Degree or equivalent experience
- Experience with SaaS-based applications and services preferred
- Experience working with Salesforce.com preferred
- Self Starter / High Energy / Positive Attitude / Customer Focused
Why Cisco:
At Cisco, each person brings their unique talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
- We connect everything – people, process, data and things – and we use those connections to change our world for the better.
- We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
- We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco