Product Quality Engineer

What You'll Do


Ownership of New Product Introduction Quality, Factory Quality and Field Quality, as well as driving systematic quality improvements, while working in close engagements with internal stakeholders and external partners. Ownership of product quality, both hardware and software, for assigned product family. Factory yield performance management to factory quality goals. Ensure New Product Introductions meet quality requirements through phase gate reviews. Perform data analysis to detect subtle trends and identify root causes to drive continuous improvement activities and increase customer satisfaction.


Who You'll Work With

A Product Quality Engineer works with both internal Cisco stakeholders and external partners/customers to improve product quality. The Product Quality Engineer works with the New Product Introduction Team such as Development Engineers, Manufacturing Engineers and Manufacturing partners to ensure the right level of quality on new product. The Product Quality Engineers also work with external partners and customers on improving failures found in the field. The best part of being a Product Quality Engineer is the ability to drive change and improve product quality in collaboration with a diverse cross-functional team while making a difference to Cisco's customers.

Who You Are


You excel at data analytics and can transform and model data with the goal of discovering useful information, suggesting conclusions, and supporting decision- making.
You have good software knowledge and understand how to measure and improve software quality.
You can determine root cause of field failures and provide risk assessment.
You can also determine how appropriate screens should be implemented based on failure mechanism and data analysis.
Prepare technical reports.
Communicate suggestions to appropriate Quality, Manufacturing, and Engineering teams in an effective and appropriate manner.
Assist with “change implementation” and the objective to transition the organization from a reactive to a proactive culture to better meet internal and external customer requirements.
Interact with functional groups at all levels to address and resolve critical product and customer issues.

Requirements:

BS/BA in Engineering (Electrical, Mechanical, Industrial) or Data Analytics. Very good knowledge of data analytics tools. Software knowledge. Preferred: Familiarity with Agile and/or automation


Why Cisco


At Cisco, each person brings their rare talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
We connect everything – people, process, data and things – and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
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