Designated Service Manager What You'll Do Who You'll Work With Who You Are Minimum Qualifications Preferred Skills Why Cisco

Job description

What You'll Do

The Customer Experiences High Value Services (CX HVS) team is at the state of the art of the global shifts to outcomes, cloud consumption and digitization. We're transforming companies by partnering with clients to deliver business outcomes that connect people, process, data and things into creative interactions and experiences.

Your will support customer onboarding, technical adoption, incident and customer concern management, and quarterly technical reviews. The DSM also provides enthusiastic support associated with integrating the Application Software into the Customer's IT environment, and ongoing guidance to Customer's help desk personnel in providing internal support.

Who You'll Work With

Join this exciting, global team providing high touch support of Enterprise-level Cloud Services. In this critical customer facing role, you will be working with voice, video and data conferencing solutions including Webex Meetings, Webex Teams, Webex Calling, and Jabber, as well as Unified Communications technology.

Who You Are

You can showcase technical and customer service skills at a global level, to not only resolve customer issues, but also show understanding and empathy to build relationships, and promoted industry leading customer satisfaction. You're energetic, motivated, with a positive outlook to make suggestions and work with the team to build customer confidence.

Minimum Qualifications

• You have achieved a BS Information Technology, Computer Science or equivalent
• You have 3-5 years' experience in a Customer Support or Technical Support related position
• You possess working Knowledge of Cisco Collaboration Technology (both Cloud and On-Prem)
• You have experience with Telephony technologies (Conferencing Bridge, VoIP, Routing and Switching)
• You're experienced in WebEx or equivalent voice/data conferencing services, Jabber and Webex Teams
• You are a good communicator (written and verbal)
• You are creative, self-motivated and self-directed
• You possess strong process management skills
• You are willing to work flexible hours, as required
• You are organized, thorough and able to effectively lead customers and internal processes
• You are able to handle after hours customers concern on a periodic basis

Preferred Skills

• CCNA or CCIE
• ITIL V3 Foundations Certificate (or higher)

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

• We connect everything – people, process, data and things – and we use those connections to change our world for the better.
• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-AZ1