Demonstration Systems Engineer

Position Description – Demonstration System Engineer

Job Location: New York Customer Experience Center (CXC)

About Cisco

The Internet of Everything is a phenomenon driving new opportunities for Cisco and it is transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will affect everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place to Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.

Team Description

Cisco's Customer Engagements (CE) team is part of the Sales Strategy Organization and responsible for direct customer-facing services that enable sales and increase customer's confidence to buy. This role will apply deep technical understanding to first-class customer-facing experiences across audiences, services, functions, and architectures. Our innovative team uses key selling messaging with a deep knowledge to design, develop, and deliver impactful demonstrations, videos, discussions, presentations, workshops, and customer experiences. Our proposals help close significant amounts of revenue for Cisco; our demonstration cloud (dCloud) is the largest in the industry; we have more CCIE engineers than any other organization or company in the world; and our award-winning Customer Experience Centers host more than 30,000 CXO, VP, and IT customers annually.

Our people and creations are featured in every global market, through cisco.com, Cisco Live, and many other industry events.

Position Summary

You will help us design, develop, and deliver Cisco's best outcome-based storylines to create memorable and meaningful Customer Experiences within the greater CE Team. You will collaborate within a “Team of Teams” made up of Cisco's Executives, Chief Technology Evangelist, engineers, marketers, and other key partners to research new topics, refine key message, learn new technologies, and present exciting, cutting edge technology. In a word, you will build next generation experiences and demonstrations for Cisco's Customer Experience Centers and support them in being the best briefing organization in the IT industry.

In this role, we look for critical thinkers - people who can rapidly consume domain knowledge and design and configure comprehensive functionality for delivery various demonstration platforms. We place high value on being able to contribute to a rapidly changing environment in a multitude of development related tasks.

Job Responsibilities

Create and deliver industry leading demonstration content using a variety of mediums

• Become a technical expert in one of our primary architectures: Enterprise Networking, Datacenter, Security, Collaboration, or IoT
• Speak and deliver content to customer, partner, press, government and other audiences in-person, virtually over Telepresence, and also in-studio for recorded VODs
• Lead demonstration development projects for your architecture in collaboration with the CE Content Development and Engineering Teams, as well as external partners from the relevant Business Unit (BU).
• Ensure that the demonstration business story aligns with key marketing messaging and includes highlighting product differentiating features and functionality without dwelling on those details, including the power of Cisco and cross-architecture benefit where possible.
• Find new and innovative ways to showcase Cisco technologies.
• Responsible for keeping existing demonstration experiences current.
• Be aware of dCloud demonstration scenarios relevant to assigned architecture.

Other responsibilities, as assigned, including email management, meeting attendance, etc.

What do we require from you?

• You have 3 years of customer-facing experience with a technical understanding of industry solutions such as: Datacenter, Cloud, or other Cisco Architectures, such as, Mobility, Collaboration, Enterprise Networking, Service Provider Video, Security or Internet of Things.
• Knowledge of IP Networking and Cisco Foundation Routing, Switching and Security Solutions and Concepts.
• CCNA required, CCNP/ CCIE preferred.
• You are creative, have critical thinking skills, are curious, and obsessed with creating and delivering projects that truly impact our customers experience, as well as, creating business requirements and driving improvements.
• You enjoy working in an agile environment and adopt to changes easily

Qualifications

• Ability to self-manage with excellent time management skills and the ability to organize competing priorities and tasks, as well as, support projects within various global time zones.
• Should possess a sense of urgency, able to respond to the shifting demands of a team driven by critical time-to-market business demands, and able to drive the development of cross-functional projects to successful deployment.
• Flexibility: Performing a wide range of tasks, quickly responding to changes in demands, direction and priorities, and accepting new challenges, responsibilities and assignments.
• Analytical Skills: Knowledge and effective use of source material to resolve questions. Understanding of when to shift from analysis to action. Ability to think critically and apply appropriate technical prowess when needed
• Attention to Detail: Monitoring adherence to standards and actively checking for accuracy of data received or generated before passing it on. Capacity for high productivity with repetitive work.
• Communication: Listening effectively, transmitting information accurately and understandably, and actively seeking feedback non-defensively. Extraordinary written and oral communication skills with a focus on rapport, building sustaining relationships, listening, and promoting and focusing on common goals and outcomes where everybody wins.
• Professionalism: Dealing directly and forthrightly with people and challenges; persisting to get the job done, and managing personal responses and stress. Ability to lead, motivate, negotiate and influence with a strong commitment to teamwork and collaboration with a diverse group of business and technical professionals.
• Dependability/Reliability: Following through on commitments; producing timely work to required – or higher – standards.
• Independent Learner: Ability to create meaning, gain understanding, make judgments, make good decisions, self-analyze and reflect with limited direction. Strong creative thinking and puzzle solving skills. You have the drive to attempt to ‘figure it out' rather than waiting for someone to handover information.

Reporting Lines

Reports to: CXC Demo SE Manager

Works Closely with: CE Strategy and Innovation Team, GEO Global Managers, CE Content Development Team, Project Management Team, Technical Leads, Automation/UI Development Team, dCloud Social Media Team, Platform Team and Service Delivery Teams

Direct Reports: None