Data Services Engineer

Have you ever had a poor customer experience and thought of a million ways in which it could be improved? Have you ever empathized with those whose job it is to deliver customer experience and imagined how, if properly empowered and motivated, the overall service delivery experience could be better? If so, we want to talk.

In the Cisco Customer Journey Solutions group, we are passionate about delivering amazing experiences to both customers and employees. We believe software can truly change the world and how it gives and receives customer service and it is our mission to be the leader in this space. To enable this vision, we are looking for passionate, smart, andmotivated Data Services developerstojoin our Data Services and Analytics team.

As a Data Services engineer, you will:

• Design, develop and maintain the underlying data infrastructure for the entire Customer Journey Solutions platform.
• Build a scalable, reliable, and high-throughput data pipeline capable of ingesting hundreds of gigabytes of data per hour in multiple formats from multiple source.
• Build a leading-edge data processing engine for batch and stream-based computations and aggregations for reporting and advanced analytical use cases.
• Design and develop APIs for efficient and scalable data retrieval and querying.
• Own what you build – providing end-to-end automation, quality assurance, deployment and monitoring of your data services.
• Envision, design, and build solutions to enable advanced analytical and machine learning (ML) applications.

In this role, you will work with:

• Product Managers who will help you know our customers and partners so you can deliver solutions that meet their needs and wants.
• Engineering Managers who will enable you to focus on doing what you love: delivering great software; they will also be your coach and guide on this exciting stage of your career journey.
• Technical Architects who will play a hands-on role in helping you design, develop, and operate with the best practices, patterns the industry has to offer.
• Data Scientists who will rely on you and your data wrangling and serving expertise to find artificially intelligent ways to enrich the value we deliver to customers.

To get this job, you will need:

• Experience with Apache Spark, Apache Hadoop, or other large-scale data processing frameworks and runtimes; Apache Beam and/or Apache Flink, and Apache Airflow a plus.
• Experience with data analysis toolkits such as PyData pandas.
• Experience with high-throughput messaging technologies and patterns; Apache Kafka and related technologies a plus.
• Experience working with databases of all types: relational, analytical, columnar, document-oriented, graph, et cetera; Redis and Cassandra a plus.
• Experience with machine learning algorithms and techniques; real-world ML application delivery experience a plus.
• Experience developing, testing, and deploying to public cloud infrastructures such as AWS, GCP, or Azure.
• Experience with Git source control and building/maintaining Continuous Integration and Delivery pipelines; Jenkins experience a plus.
• Experience working in an Agile/Scrum-inspired delivery methodology.

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.