Customer Support Engineer- 1262187 What you'll do Who you'll work with Who you are Required qualifications Desired qualifications Why Cisco #LI-AZ1

Job description

What you'll do

As a Customer Support Engineer, you will support and configure ServiceGrid integrations based on customer requirements.

• You will analyze and solve issues of the ServiceGrid integration and all involved technologies ranging from second to third level complexity.
• You are managing the internal support tools, and customer SLAs
• You will engage our clients in new and exciting ways
• You will coordinate the support process with customers and other Cisco engineers
• You will drive integration testing with customers.

Who you'll work with

The Technical Assistance Center (TAC) provides second and third level technical support to our customers around the world. We jump in to help when their network, systems or solutions experience hiccups. We assist when nobody else knows how to fix the issue. Various technology teams exist within TAC.

In TAC, we continuously support our customers in making their customers' lives better. We invite you to join us in this endeavor being a part of our family. Right now, we are looking forward to enhance our support team for the following technology:

• Smart bonding/Service Grid: We integrate customer incident management systems with Cisco TAC/HTTS to streamline service request management & increase operational efficiency

Who you are

You are a passionate and driven customer-focused professional who has a will to continuously improve, creative "out of the box" thinking, teamwork focused on inclusion and diversity, a mindset of "always doing the right thing", and nerves of steel are all attributes that will help you when applying for this job.

But it's not just a communicative position. Technical expertise and technological creativity is required to find the solutions to some of the problems we are faced with on a day to day basis.

Required qualifications

• You possess knowledge and experience in debugging or have used in the past: XML / XSLT / WSDL / SOAP / JSON / REST-APIs / HTML / CSS / Javascript / PHP / Java / Perl / Python / Bash / Vim / regex / SQL / postgreSQL
• You have experience with IT Service Management software
• You are experienced with some of the following: Microsoft Office, Visio, Altova XML Spy, Oxygen XML editor, SoapUI , Postman, Wireshark, Apache Tomcat, Apache HTTP Server, Linux, Mac, Unix and git
• You own experience in requirements gathering, gap analysis, testing and documentation
• You're experienced with Client - Server B2B communication over TCP/IP such as SOAP
• You are knowledgeable of the OSI-Layers and basic networking.

Desired qualifications

• You have 2 years of relevant experience in software development (e.g. OOP, Script-Languages, etc)
• You are experienced with B2B integration software or iPaaS

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

• We connect everything – people, process, data and things – and we use those connections to change our world for the better.
• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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