Customer Service Representative

Please apply via the Cisco Meraki portal.

The Cisco Meraki team is made up of the best and brightest. We seek someone who enjoys working with sharp individuals in a fast-paced, rapidly growing work environment. Our Operations team handles the processing and delivery of Meraki products to customers around the world. As a Customer Support member, you will provide assistance to customers, sales reps, and other departments in Meraki by answering their incoming inquiries via email and phone.

Responsibilities:

• Effectively communicate with third parties such as partners and customers regarding issues and customer service inquiries, both orally and in writing.
• Educate and assist customers and partners with (but not limited to): licensing, orders, processes, policies.
• Collaborate with the appropriate department to address any inquiry that requires additional information
• Escalate high priority inquiries to the supervisors/managers to ensure they are resolved immediately
• Ensure all inquiries are addressed within the established department SLA

Requirements:

• Excellent organizational and teamwork skills
• Ability to work in a fast-paced environment.
• Outstanding English language both written and verbal communication skills and comprehension with the ability to clearly and concisely articulate matters to third parties. Additional language fluency is a plus.
• Attention to detail.

Based in our sunny San Francisco office with stunning views of the AT&T Ballpark and the Bay beyond, Meraki offers an onsite gym, multiple kitchens stocked with high-quality snacks and cappuccino machines, catered lunches every day, and a generous benefits package.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.