Content Developer - Service Provider What You'll Do Core Responsibilities Include: Who You'll Work With Who You Are Why Cisco

Job description

What You'll Do

Working closely with other Customer Experience (CX) functions, you will drive the creation of business impacting content and collateral for use throughout the customer life-cycle.

Core Responsibilities Include:

• Collaborate with CX Practice, Product Management, and New Product Incubation for new content creation
• Participate in the content ideation process, strategizing, bringing creative ideas, and proposing alternative format options
• Create accurate, clear, concise, and aesthetically pleasing deliverables in a range of formats
• Translate complex technical solutions into easy to understand business language
• Demonstrate a keen eye and ear for business outcomes and audience relevance
• Coordination with marketing and enablement functions to ensure One Cisco representation to the customer
• Creation and maintenance of offer, process, and methodological content that will be scaled by the field enablement organization
• Development of Ask the Expert (ATX) and accelerator content, content curation with BE, and constant measurement and improvement
• Develop content to support programs for acceleration of CSE and partner driven accounts
• Support content, quality, and continuous improvement of agreed upon reporting
• Other content and documentation support for the community of relevant CSSs

Who You'll Work With

Under the direction of the CX Practice Lead, you will work with the key stakeholders in their aligned CX Product Management, CX Enablement, and BE teams, as well as the Customer Support Specialist (CSS) community, to ensure effective content is in place to drive adoption motions. The role drives content creation and implements effective mechanisms to collect feedback on content from CSS and other customer-facing roles.

Who You Are

You are an expert in one or more defined technical domains, with an ability to create effective and technically accurate adoption content to support the CSS and CSE role without significant external support; you will also be able to extend to other product specialty domains, to help drive adoption of cross-architecture customer solutions, relying on subject matter experts as required. As needed, you will leverage the expertise of SMEs in the New Products team, and will leverage these SMEs for peer review. You will also leverage opportunities for continued hands-on experience in order to maintain technical acumen.

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

• We connect everything – people, process, data and things – and we use those connections to change our world for the better.
• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

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