Consulting Engineer

What You'll Do

You will deliver Cisco Business Critical Services to Cisco customers, help customers to achieve their business goals by:

• Maximizing and maintaining network availability
• Accelerating network projects
• Securing the network infrastructure
• Improving operation efficiency by using analytics and automation

Your common responsibilities are:

• Provide proactive day 2 support to Cisco solutions and architectures; deliver expected Cisco service value and outcome to customers.
• Lead the discussions, on behalf of Cisco, of maximizing network availability, improving projects agility, network infrastructure security, and operation efficiency.
• Be able to work with customer's operations, engineering and architecture teams, and build relationship with key customer stakeholders, and become a trusted advisor.
• Present key findings, recommendations, and improvement at high level to customer management and executives.
• Audit existing network infrastructure, identify gaps and provide remediation recommendations.
• Recommend network infrastructure software and hardware lifecycle management strategy, and detail software version recommendations.
• Review highly complex network designs and provide recommendations.
• Provide expert support of Cisco routers, switches, WLAN devices and data center platforms.
• Review network implementation plan and change method of procedure, provide recommendations; Assist customer hardware and software qualification; support change windows.
• Recommend remediation for network infrastructure security vulnerabilities.
• Perform analysis and diagnosis of highly complex network problems, and escalation support.
• Be able to meet the customer on a regular basis at customer locations.

Who You'll Work With

You will be working with the following Cisco teams:

• Working with Cisco's world class services consulting engineers, as well as other professional service project team members.
• Interacting with Cisco sales account team, product development teams, TAC and other functional teams.

You will be delivering servicers to Cisco customers:

• Supporting customers' operations, engineering, and network architecture teams.

Who You Are

CCIE route & switch, CCIE data center or equivalent knowledge and experience is required.

Technical skills:

Route and Switch:

• Must have skill:
• TCP/IP stack (IPv4 and IPv6 headers, important fields, operation), routing (OSPF, BGP), Ethernet, VLAN, STP, QoS
• Understanding of basic router and switch operations, SW vs. HW switching, centralized vs. distributed platforms, understanding and knowledge of at least one Cisco platform architecture
• Deployment experience - lab testing, MOP creation, implementation, troubleshooting.
• Basic knowledge of security – network device security, AAA, IPSec
• In-depth technical knowledge and operation/implementation experience of Cisco Enterprise routers and switches (ASR1000, Catalyst9000/6800/6500, ISR/ISR-G2 routers and other Catalyst switches).
• Knowledge and experience of VSS, EIGRP, ISIS, site to site and remote access VPN technologies, Multicast.
• Foundational knowledge of Cisco DNA (Digital Network Architecture), DNA Center, SDA (Software Defined Access) and SDWAN (Software Defined WAN) solutions.
• Strong operations, implementation and design experience of campus networks and enterprise WAN.
• • General familiarity with Cisco pro-active operational approaches such as software and hardware life cycle management, Software Risk Analysis, security advisory, release notes, field notices etc.
• Basic programing/scripting skill, Python experience is preferred.

Data Center:

• Must have skill:
• Knowledge and hands-on Implementation/support experience with most commonly deployed Cisco Data Center networking products: Nexus 9k/7k/5k/2K, Catalyst 6500.
• Strong design and operational knowledge of commonly used technologies & protocols in data center environments such as VPC/STP, LACP, OSPF/EIGRP/BGP, OTV/VXLAN, FC/FCoE/iSCSI, L2/L3 Multicast, DC QoS.
• Strong consulting expertise for Data Center design and operational aspects.
• Knowledge of ACI, Nexus 9K & MDS, hands-on experience is nice to have.
• Troubleshooting expertise for common Data Center networking issues.
• Enterprise / DC end-to-end, network multi-tenant and multi service virtualization.
• DC Application and Network-centric point of delivery integration and migration, planning and execution techniques.
• Knowledge of Cisco best practices and data center validated design guides for example VMDC etc.
• Network service and network integration, especially Firewall, ADC, Compute, and storage etc.

Consulting Skills:

• Excellent communication skill – superb listening and questioning skill, articulating idea clearly. Full professional level of spoken and written English.
• Approachable personality, good at building trust.
• Passionate about the job and the customer's success.
• Commit to Cisco for the long term.
• Proactive work attitude – seek improvements and drive changes proactively, instead of waiting and reacting to requests and issues.
• Be able to work independently as well as collaborating with other people.
• Professional Services experience is highly preferred.
• Must be comfortable with leading discussion with customers about Cisco's recommendation of their network operations, implementation, changes and design.
• Be able to handle pressure and difficult situations when network crisis or critical issues arise.
• Understand Agile, DevOps concept.

Work experience:

• Requires a mix of network operations, implementation, design and architecture experience, but focus more on network operations and implementation.
• Has been working for one of more organizations long enough to fully understand network operations and lifecycle.

Vertical industry experience:

• Public Sector and enterprise experience is highly preferred.

Work location:

• Vancouver, BC, Canada is preferred.
• Edmonton, or Calgary, Alberta, Canada are alternative.

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

• We connect everything – people, process, data and things – and we use those connections to change our world for the better.
• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us!
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