Analyst. Business Operations

Drives business planning and strategy, measures and reports business results and outcomes, and facilitates cross-functional efforts to optimize operational efficiency and effectiveness through business process/governance definition and re-engineering.
● Enables business functions in driving Customer Satisfaction, Contribution Margin, and Operational Excellence through: financial management, business controls, results optimization, risk management, process improvement, portfolio management, technology implementation, communications, change leadership, certification and skills development, and quality programs. Manages the design and implementation of business processes, ensuring that business initiatives align with strategy. For big data analytics, the data will not only be operations, financial data, but also network data.
● Analyzes complex business problems to be solved with automated systems or using data from internal and external sources. Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Configures system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements..
● Designs details of automated systems. May provide consultation to users in the area of automated systems. May lead cross-functional linked teams to address business or systems issues. May identify and interpret trends and patterns in datasets to locate influences.
● Constructs forecasts, recommendations and strategic/tactical plans based on business data and market knowledge. Creates specifications for reports and analysis based on business needs and required or available data elements. May provide consultation to users and lead cross-functional teams to address business issues. May directly produce datasets and reports for analysis using system reporting tools.

Who You'll Work With

Global Business Operations provides flexible and innovative ways to help meet customer needs while improving profitability for Customer Experience delivery teams.
Business Operations provides critical business insights to several Business Entities in Services. The team has specialized domains in 5 broad areas that function seamlessly to enable end to end Business Operations benefits to Customer Experience and also overall Services.
Specialized Domains are:
1. Process and Systems
2. Reports and Analytics;
3. Big data Infrastructure and Analytics
4.Automation

Who you are
● BE or BE + Masters (MS or MBA) ;
● Experience in Business Operations, reports and analytics ; 3-5 years of experience (or 2-4 yrs with Masters).
● Ability to work cross functionally ; Very strong in business analytics, Previous experience in services will be helpful. Exposure to operational and financial data ;
● Good in communication (ability to articulate analysis and present)
Desired Skills
● Strong in both, operational and financial data analysis
● Experience in statistical models, forecasting and predictive models
● Ability to work on multiple assignments in parallel and keep up with deadlines and quality
● Articulate complex data in business terms and make recommendations
● Skill to extract intelligence from data, derive business insights andpresent to business

Why Cisco
The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.