Client Engagement Business Analyst Intern

Job description

As a part of the Fashion Regional Marketing team, you will report to the Client Engagement manager and will focus on client intelligence, communication, and services.

In this role you will work with the markets of the region (Switzerland, Latin America & India) on multiple topics gaining a valuable experience on client data analysis, project coordination, and contribute to the overall success of our regional organization.

Responsibilities

Client Intelligence:

· 
Utilise tools and platforms to gather and analyse clients data.

· 
Update monthly CRM KPIs

· 
Participate in the creation of the training pack for our clienteling tool.

· 
Interact with markets of the region, providing key insights about their clients.

· 
Interact with IT and Digital department to support cross-department projects.

Client Communication:

· 
Coordinate 1-to-many communication and liaise between the global team and regional digital team.

· 
Share digital communication tools with markets within the region (1-to-1 communication).

· 
Coordinate and follow-up the orders of printed communication tools and clients gifts.

· 
Collect market feedback and share them with regional and global team.

· 
Update and nurture the monthly marketing newsletter, to be shared with the markets of the region.

· 
Analyse clients communication campaigns results.

Clients services   :

· 
Ensure global services guideline are well shared within the region.

· 
Coordinate the Mystery shopping waves and their results with an external agency as well as local team.

· 
Collaborate with European team in the coordination of Chanel Customer Service.

· 
Ensure that the information of the regional boutique pages are updated.

Qualifications:

Currently enrolled in a Master Degree program (Engineering, Business School, Specialised Master), you have a successful first international experience.

With an analytical mindset and at ease with database and data crunching, you are willing to contribute to Regional Client Data analysis.

Detailed oriented and with excellent organisational abilities, you are willing to work on the set-up of new procedures and tools.

With strong communication and interpersonal skills, you appreciate to work in a multicultural team and are interested in discovering the world of Fashion and Luxury

Fluent in English, other languages are a plus.

Proficiency in Microsoft Office Suite, Adobe and BI is a plus.

This internship will be based in our Geneva offices for a duration of 6 months, starting 1st March 2025.

An internship agreement is mandatory