Software Asset Management Analyst – ServiceNow

Job description

U.S. - What we do matters

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Position Description:

We're growing rapidly and are seeking a Software Asset Management Analyst – ServiceNow to join our CGI team!

This position can be located remotely anywhere in the US; however, the preferred location would be a commutable distance to any US CGI office, a hybrid working model is acceptable.

CST working hours will be required!

We're a close-knit team that has access to global resources. You'll have the opportunity to explore a wide range of industries, technologies, and geographies, all while enjoying the personal touch that our local operating approach offers.

Growth at CGI is driven by your goals where you're empowered to chart your own path.

Your future duties and responsibilities:

How you'll make an impact

. Manage software licenses for major publishers (Microsoft, Adobe, Autodesk, Atlassian, Figma, Smartsheet, etc.)

. Perform compliance audits, create software models, entitlements, and reconcile procurement data

. Define and document SAM processes and SOPs for governance and lifecycle management

. Create process documents and design process diagrams using Microsoft Visio (Web version)

. Process standard/non-standard software requests; reclaim unused licenses and allocate via publisher portals

. For non-standard requests: Categorize products as free or paid through detailed research; if paid, coordinate with procurement for license purchase, then publish in ServiceNow catalogue and create entitlements

. Maintain ServiceNow software catalogue

. Execute license revocation for EU and NA regions

. Configure software models, contracts, and entitlements; utilize License Workbench for dashboards and compliance tracking

. Generate Effective License Position (ELP) reports and analyse usage trends for cost optimization

. Collaborate with HR, procurement, IT teams, and external vendors to align software usage with policies

. Drive automation and process improvements within ServiceNow SAM Pro

. Prepare monthly SAM performance decks and conduct knowledge-sharing sessions on best practices

. Conduct and drive meetings with stakeholders to review SAM performance, compliance, and optimization initiatives

. Maintain and track SAM Action Item Tracker; prepare and circulate MoM for governance

. Initiated cost-saving activities by reclaiming unused licenses, optimizing allocations, and reducing unnecessary software spend

Required qualifications to be successful in this role:

What you'll bring

. 3+ years of experience as a Business Analyst with a strong focus on Software Asset Management (SAM) and ServiceNow

. ServiceNow SAM Pro (License Workbench, dashboards, reporting)

. SAM Reporting: ELP, usage analysis, installation vs allocation

. Publisher License Models: Microsoft, Adobe, Autodesk, Atlassian etc.

. Audit & True-Up, Microsoft MLS report processing

. Vendor coordination and procurement support

. Process documentation & diagrams (Microsoft Visio), advanced Excel

. Discovery data analysis (SCCM, Qualys, ACC)

. Cost optimization & compliance governance

. Strong analytical and problem-solving abilities with the ability to interpret complex data sets

. Exceptional technical writing and documentation skills

. Excellent communication and interpersonal skills, with the ability to collaborate across teams

. High attention to detail and strong organizational skills

Minimum Education Required: Bachelor’s degree (other relevant certifications in lieu of degree)

Other Information:   
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $88,200.00 - $198,200.00.
CGI's benefits are offered to eligible professionals on their first day of employment to include:     . Competitive compensation including profit participation program 
  . Comprehensive medical, dental, and vision benefits
  . Basic life and accidental death & dismemberment insurance
  . Matching contributions through 401(k) plan, and CGI share purchase plan
  . Flexibility and paid accrued vacation leave, ranging from 10 to 20 days per year, based on job level, years of relevant prior experience, and years of service
  . 10 paid holidays per year 
  . At least 80 consecutive hours of paid sick/safe leave (except where applicable state/local law requires more)
  . Paid parental leave, ranging from 20 to 70 consecutive business days based on circumstances of leave and applicable laws 
  . Bereavement leave, ranging from 1 to 7 days per year based on relationship. 
  . Paid jury duty leave, up to time summoned
  . Learning opportunities and tuition assistance
  . Wellness and Well-being programs
                                                                                                                                    
For more detailed information about our benefits offerings visit Benefits | CGI Careers 
 
Please note that the benefits listed above are subject to change based on the specific terms and conditions of the contract being supported.
CGI CSG anticipates accepting applications for this position through 2026-2-27. 

Skills:

·  Analytical Thinking
·  Asset Management
·  ITIL
·  ServiceNow
·  License Management

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.