ServiceNow Technical Consultant

Job description

Position Description:

At CGI, we deliver powerful digital platforms that enable organisations to operate smarter, faster, and with greater confidence. As a ServiceNow Senior Technical Consultant, you’ll play a critical role in designing and delivering robust, scalable solutions that solve complex business challenges. Working at the intersection of innovation and delivery, you’ll take ownership of technical outcomes, apply creative thinking to complex problems, and collaborate with supportive, highly skilled colleagues. Your expertise will help clients maximise the value of ServiceNow while shaping solutions that stand the test of scale, security, and performance.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.

Your future duties and responsibilities:

In this role, you will lead the technical design and implementation of ServiceNow solutions, translating business and functional requirements into secure, scalable, and high-performing platform designs. You will work closely with architects, consultants, and delivery teams to configure, customise, and optimise ServiceNow using proven patterns and platform best practices.
You will act as a technical authority within delivery teams, taking ownership of solution quality while supporting automation, integrations, and performance optimisation. Supported by a collaborative environment, you’ll have the opportunity to mentor others, share expertise, and continuously develop your technical capability while delivering meaningful outcomes for clients.

Key responsibilities include:
- Design & deliver end-to-end ServiceNow solutions across one or more modules
- Translate & implement business requirements into robust technical designs
- Configure & customise ServiceNow using scripting, Flow Designer, and platform features
- Lead & assure technical quality, code reviews, and best-practice alignment
- Design & implement integrations using REST, SOAP, MID Server, and IntegrationHub
- Automate & optimise business processes using workflows and flows
- Troubleshoot & resolve complex technical and performance issues
- Collaborate & contribute to technical workshops and solution walk-throughs
- Mentor & support colleagues, sharing technical knowledge across teams

Required qualifications to be successful in this role:

You will have strong hands-on experience delivering ServiceNow solutions in complex environments, with the ability to lead technically and collaborate effectively with both technical and non-technical stakeholders. You combine deep platform knowledge with a structured, quality-focused approach to solution delivery.

You should have:
Proven hands-on experience delivering ServiceNow implementations
Deep understanding of the ServiceNow platform, configuration, and scripting
Experience designing and supporting integrations and automation
Ability to lead technical design, assure quality, and resolve complex issues
Strong communication and problem-solving skills
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (preferred)
ServiceNow Certified Application Developer (desirable)

Skills:

·  JavaScript
·  ServiceNow
·  ServiceNow Cert System Admin

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.