Service Lead, Insurance

Job description

Position Description:

CGI is one of the largest IT and business consulting companies both in Finland and worldwide. Our strong experience in different industries helps our public and private sector clients succeed in digital transformation and achieve their goals more effectively.

Service Lead, Insurance
We are looking for an experienced Service Lead to take end-to-end responsibility for service delivery for one of CGI’s most strategic clients in the Finnish insurance sector.

In this role, you will be the key operational counterpart for the client, ensuring stable and high-quality delivery of application management and production support services. You will work closely with client stakeholders and lead a global CGI delivery setup across Finland, India, and other locations.

This is a client-facing role with real ownership, suited for someone who enjoys combining leadership, operational excellence, and stakeholder management in a complex environment.

Your role
As Service Lead, you will own the day-to-day success of the service and play a central role in developing it further. You will:
• Take end-to-end responsibility for CGI’s operational service delivery for the client
• Act as the primary point of contact for operational services and ongoing collaboration
• Lead service delivery together with CGI’s Service Delivery Directors and Managers across business areas
• Coordinate with other vendors in the client ecosystem to ensure smooth end-to-end delivery
• Drive service performance, quality, and continuous improvement, including SLA management and reporting
• Serve as the main escalation point, handling critical situations with confidence and transparency
• Participate in governance forums and steering group meetings, representing CGI at an operational leadership level

Your future team
You will be joining a strategically important client engagement, where your contribution is visible and valued both by the client and within CGI. This role is primarily based at our client’s premises in Espoo and the main working language is English.

What we require from you
• You have a solid background in leading large-scale IT services and feel comfortable taking ownership in a complex client environment.
• Several years of experience leading IT service teams in application management and support
• Strong understanding of application development and application lifecycle management
• Experience working with SLAs, service governance, and multi-vendor environments
• Practical experience in agile ways of working

Advantages:
• Experience in financial services or insurance
• Experience working with global or distributed delivery models

We offer you
We know that success depends on people and culture, not forgetting about providing you with the tools, support and resources to grow. At CGI, you'll create a career path that's right for you through exciting assignments and internal career rotation. You can also continuously develop your skills and deepen your knowledge through CGI Academia.

We offer you a job where you can develop in the direction you want, but also the opportunity to own shares of the company through our unique share purchase plan. 85% of our employees are shareholders, which is why we are called CGI Partners.

We also work flexibly when life circumstances require it. We take care of you and your wellbeing with a wide range of employee benefits, including comprehensive occupational health care, leisure insurance, childcare service when a child falls ill and bicycle benefit. By participating in CGI's wellbeing communities, you have the opportunity to get to know colleagues from all over the company through shared activities.

Find out more about us in our company-level collective agreement!

Come and build your own career path with us!
If this role could be the next step in your career, please apply by 28.2.2026. We will proceed with the recruitment process as soon as a suitable candidate is found. For more information, please contact Maiju Kekkonen, +358 40 172 3799.

A security background check may be required by the role.

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Skills:

·  English
·  Finnish

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.