Service Desk Analyst

Job description

Position Description:

Junior Consultant for ELEXON BPO 2nd Line Support 
 
Job Description
 

. ServiceNow queries for BPO 2ndline Group management
. Application Monitoring Checks
. Daily, Weekly, Month End, Quarter End and Year End Reporting
. Perform CVA Qualification/ Participation Testing
. Perform Withdrawal Checks
. Process Communication Line Testing Request
. Process Xsec / TIBCO License and EWS (ECVAA Web Service) request
. ELEXON Portal Account Management and News Item Posting
. Respond to file resent request
. Release MDD (Market Domain Data) to Suppliers, Supplier Agents and Licensed Distribution System Operators (LDSOs)
. Process Updates to MDD Distribution Matrix
. Perform Salesforce Seasonal Load
. Perform Credit Assessment Price (CAP) Change activities
. Loading reference data to different systems (DCP/BMRS/SVAA)
. FOF/OAT testing as needed
. Annual onshore KPMG Audit document preparations

 
 
Background and Essential Skills
 

. Education: Bachelor's degree in Computer Science, Information Technology or a related field.
. Programming languages, such as SQL, Oracle and OCI is an advantage
. Must have at least a background in Technical Support
. Must have at least intermediate knowledge in MS Excel
. Understanding of UK energy trading and settlement principles is an advantage
. Problem-solving and critical thinking skills
. Excellent communication skills in oral and written English and have experience facilitating client calls and meetings
. Demonstrates strong organizational and analytical skills and attention to detail
. Action-oriented and has the ability to assume ownership of requests/issues/escalations and deliver effective resolutions to customers
. Customer-oriented (know your customers well; add value with a level of urgency)
. Team player, resourceful, flexible and can work well under pressure
. Fast-learner and has excellent multi-tasking skills
. Can manage shared mailbox effectively
. Proficiency to follow and write process documentation
. At least a Junior Consultant in CGI for 6 months with minimum 1-2 years of work experience
. Willingness to work mid-shift (4:00pm - 1:00am)

Skills:

·  English
·  ServiceNow
·  Technical Analysis

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.