IT Support Technician

Job description

Position Description:

Be part of building one of the largest independent technology and business services firms in the world. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients' digital journeys and offering our professionals exciting career opportunities.

Join our team of professionals where you will be part of the team that ensures that CGI members and clients across the US have the technology, they need to complete their work. In this role, you will be supporting internal end users and external clients on a day-to-day basis by troubleshooting incoming support contacts through phone and email, imaging and deploying workstations, as well as tracking and managing hardware assets.

The candidate is expected to participate in continuous process improvement as well as use their experience to enhance CGI's ability to offer exceptional customer support.

This role can be onsite at one of the following locations: Lebanon, VA; Troy, AL or Belton, TX.

Your future duties and responsibilities:

This role supports incoming phone calls in a typical Service Desk environment.

• Take incoming phone calls from internal and external customers during an 8–10-hour shift. The US Service Desk is a 24x7 working environment and shifts can include evenings, nights and weekends.
• Track, support, and monitor IT support requests to full resolution in a timely manner
• Act as the first line of support for end users by taking incoming phone calls, emails and chat
• Responsible for resolving any issues with end user equipment and systems, which may involve dealing with vendors, end-users, other CGI support groups, and corporate management
• Demonstrate a proactive approach including recommendations for improvements where necessary and reasonable

Required qualifications to be successful in this role:

Required Qualifications to be Successful in this role
• Minimum High school or GED with relevant technical training and/or equivalent work experience. Minimum 1-3 years of experience working in an IT support role or Call Center environment
• Knowledge of desktop operating systems, various software applications, hardware, networking and internet technologies
• Exceptional attention to detail is required
• Pro-active/self-starter – must be able to work independently and in a team environment
• Experience documenting technical information into a knowledgebase and/or process documentation
• Ability to effectively communicate both verbally and written with customers, team members, and management
• Must be dedicated to the role: punctual, self-confident and completely dependable
• Fast learner with a passion for technology
• Must be able to successfully complete a government background investigation

Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $28,400.00 - $56,600.00.
CGI anticipates accepting applications for this position through February 15,2026.
CGI's benefits are offered to eligible professionals on their first day of employment to include:
• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well-being programs

Skills:

·  Customer Service & Support
·  Windows

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.