Business Systems Analyst (AI)

Job description

Position Description:

This role is hybrid and requires you to be at our client office (Toronto) at a minimum 5 days per month - subject to change at any time. 

The Business Systems Analyst (BSA) serves as a bridge between business teams and technical teams, helping identify business needs and translating them into actionable system and process requirements. The BSA supports the design, implementation, and optimization of business systems, ensuring alignment between IT capabilities and business objectives. This role is key to improving operational efficiency, enabling data-driven decisions, and driving system innovation.

Your future duties and responsibilities:

.    Stakeholder Collaboration:
o    Act as a liaison between business units, product owners, and technology teams.
o    Facilitate workshops, interviews, and meetings to gather and document business requirements.
o    Translate business needs into clear, concise, and testable functional specifications.
.    Requirements Management:
o    Analyze and document current and future state business processes.
o    Create user stories, process flows, wireframes, and data mapping documents.
o    Ensure traceability of requirements throughout the project lifecycle.
.    Solution Design & Delivery:
o    Collaborate with UX/UI designers, architects, and developers to design optimal digital banking solutions.
o    Participate in sprint planning, backlog grooming, and daily stand-ups in Agile environments.
o    Support QA teams in test case development and UAT execution.
.    Digital Banking Expertise:
o    Understand core digital banking products such as online banking, mobile apps, digital onboarding, payments, and security features.
o    Stay current with fintech trends, regulatory changes, and emerging technologies, Accessibility process and guidelines etc.
.    Communication & Change Management:
o    Communicate complex technical concepts in business-friendly language.
o    Support change management efforts including training, documentation, and stakeholder communication.

Required qualifications to be successful in this role:

Qualifications:
Must Have Education & Experience:
.    Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.
.    2–6 years of experience as a Business Analyst, Systems Analyst, or similar role in banking/financial services Retail and digital banking/mobile banking environment.
.    Mandatory experience in IVR, Conversational AI, VA, Gen AI, Agentic AI, Automation exp
Skills:
.    Strong analytical and problem-solving skills.
.    Ability to translate business needs into detailed requirements.
.    Excellent written and verbal communication skills.
.    Proficiency in tools such as Microsoft Excel, Visio, Lucidchart, Jira, Confluence, Figma, Wireframes, design-based requirements gathering or similar.
.    Able to develop and communicate stories using State/Activity/Sequence diagrams.
.    Understanding of systems analysis, data modeling, and software development life cycle (SDLC).
.    Experience with enterprise systems such as ERP, CRM, HRIS, or finance platforms (preferred).
Experience in using Co-Pilot for Office 365 or working experience with other AI Aider tools in Business requirement gathering / documentation.
Overall Exposure/Understanding and 1-2years experience in AI (LLM/Prompting/LLM/RAG)
 
Certifications (preferred but not required):
.    CBAP (Certified Business Analysis Professional)
.    PMI-PBA (Professional in Business Analysis)
.    Agile/Scrum certifications (e.g., Product Owner, Scrum Master)
Core Competencies:
.    Attention to detail
.    Stakeholder management
.    Process orientation
.    Adaptability
.    Communication and facilitation skills
.    Technical aptitude and curiosity
 

Skills:

·  Artificial Intelligence
·  Atlassian Confluence
·  Business Analysis
·  Business Process Analysis
·  Business Process Modelling
·  Data Analysis
·  Detail-oriented
·  Financial Services
·  Requirements Analysis
·  Solution Analysis
·  PMI Prof in Business Analysis

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

To learn more about accessibility at CGI, contact us via email . Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.