Technical Service Representative

Job description

Create Your Own Chemistry: What We Offer You

 

At BASF , we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation. 

 

We provide a fulfilling work environment with a strong emphasis on the physical and psychological safety of our employees and the communities we operate in. We are always working to form the best team with an emphasis on diversity, equity and inclusion and through lifelong learning and development.  

 

At BASF, we constantly strive to become an even better workplace. As a result of our commitment to our employees, BASF has earned various awards, including being recognized by Mediacorp as a Top Employer in Canada and the GTA in 2024, and for many consecutive years prior.  We are also thrilled that, for the first time ever in 2023, we have been further recognized by Mediacorp as one of Canada’s Top Employers for Diversity, as well as for Young People. 

 

We invite you to join our best team on our journey to create solutions for a sustainable future! 

 

Technical Service Representative (96313)

 

Working Model: Onsite

 

Location: Woodstock, ON 

 

Where the Chemistry Happens…

 

We are seeking a professional like yourself to join our team as a Technical Service Representative for the Automotive Coatings Group operating within Ontario.  In this role, your primary function will be to provide in-depth support to our Toyota Automotive customer, working onsite at the customer account during day / 1st shift operations 5 – 6 days per week, with the ability to be on-call during off hours and weekends, as the situation demands.

 

In this role, you will support the efforts of BASF to assure value to the customer for product technical support, problem investigation, analysis, and resolution.

 

You will demonstrate the technical and professional expertise needed to enhance BASF’s reputation with the customer. This role controls key performance indicators within product service environments to drive problem resolution and product improvement initiatives critical to customer performance expectations. You will be based in Toyota Motor Manufacturing facility at Woodstock, ON. 

 

Formula for Success: You Will…

 

·  Provide on-site expertise of products, their application and performance.
·  Inspect and evaluate painted units for defects (e.g., run outs, filmbuild, drips, craters, dirt, throw power, etc.) providing process recommendations for control and correction.
·  Interact with production team members, maintenance personnel, and management at this customer manufacturing facility.
·  Manage technical support activities on your own with minimal supervision.
·  Create written reports, analyzing product and process data, and supporting inventory management and supply as required by the BASF service leader for that location.

 

Ingredients for Success: What We Look for in You…

 

·  High school or GED required; advanced degree ideal.  Educational and professional background in paint applications or manufacturing.
·  3-5 years expertise in relevant coatings, lab, or automotive manufacturing.  Electrocoat / Ecoat paint application expertise a plus.
·  Strong attention to detail and accuracy to ensure smooth operations with daily / weekly production.
·  Excellent interpersonal skills.
·  Strong leadership ability.
·  Proficient computer skills and experience, including the ability to generate and maintain files in Microsoft Office. Reporting and data entry duties daily.
·  Safety mindset.

 

Create Your Own Chemistry: What We Offer You

 

Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you – the whole you – in all stages of your life and career. With you@BASF, you create your own chemistry. 

 

The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.  We also provide engaging learning and development opportunities to help you make the most of your talents and your role. 

 

Inclusion and Equal Opportunity Employment

 

BASF is dedicated to creating a diverse and inclusive workplace where our employees can be their authentic selves. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, place of origin, ethnic origin, colour, religion/creed, sex/pregnancy, marital status, family status, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by law. 

 

We seek to make our recruitment process accessible for applicants with disabilities. If you require accommodations or support throughout the recruitment process, please contact ta-canada@basf.com with the subject line “Recruitment Accommodation Request”. 

 

Privacy Statement

 

BASF takes security & data privacy very seriously. We will never request personal or financial information of any kind via either text message or direct message on any social media platform or job board. Furthermore, we will never offer a candidate a position and request a cheque for equipment or any other type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud.