NA Regional Field Technical Service Manager

Job description

Now Hiring! NA Regional Field Technical Service Manager

 

Location: Southfield, MI / Nashville, TN / Georgetown, KY
Ability to travel: 65%

 

The world needs creative solutions. We need YOU!

 

Where the chemistry happens…

 

Our Coatings (EC) business unit is driving surface solutions! EC employs 11,400 people operating in more than 70 sites worldwide. In 2021, the Coatings division achieved global sales of about €3.4 billion, serving a wide range of industries. We are a global expert in the development, production, and marketing of coatings and solutions, including:

 

· 
Innovative and sustainable automotive OEM and refinish coatings

· 
Decorative paints

· 
Applied surface treatments for metal, plastic, and glass substrates

· 
Advanced solutions for sustainability, performance, and digitalization

· 
New business solutions through our “Innovation Beyond Paint” program

We are looking for a professional like you to join our team! As a member of the Field Technical Service Leadership Team, you will be accountable to lead and develop/enact the service strategy for the teams that service the sales of BASF products and services in North America to its Transplants customers. In this role, you will direct the efforts of BASF personnel to support the use of products in customer’s applications and new product/application development, as well as ensure the organizational depth of BASF's ECO Technical Service team by co-designing, implementing, and management of knowledge management tools and best practice sharing across the organization. You will work closely with Technical, Manufacturing, Logistics and Quality to ensure that customer needs are met, and with the corresponding ECO/B Account Managers to coordinate new plant launches, new product launches (new color or technology), launches of modified products or solutions to customer problems that require Engineering approval. In addition, the role serves as communication and coordination contact point toward the respective global Technical Service organizations (Global Key Accounts).

The position navigates a complex value chain with a wide scope of activities including customer satisfaction, excellence initiatives, and hiring / developing, / mentoring direct reports. You must ensure business initiatives, policies and procedures are communicated effectively to all direct reports and fully implemented. As the automotive market continues to grow in North America, you will lead change across a team of technical service focused employees in an ambiguous forward-looking role that is critical to the long-term success of the business.

As an NA Regional Field Technical Service Manager, You Create Chemistry By...

 

·  Servicing multiple customer plant locations and leading the onsite field service teams.
·  Leading and developing the service strategy for the onsite field service teams that service the sales of BASF products in NA to its customers.
·  Directing the efforts of BASF personnel to support the use of products in customer’s applications and new product/application development, as well as ensures the organizational depth of BASF´s Technical Service.
·  Navigating a complex value chain with a wide scope of activities including customer satisfaction, excellence initiatives, and hiring / developing, / mentoring direct reports.
·  Working closely with Technical, Manufacturing, Logistics and Quality to ensure that customer needs are met.  
·  Identifing new business opportunities and driving the Global Strategy.
·  Working closely with the Account Management team to coordinate new plant launches, new product launches (new color or technology), launches of modified products or solutions to customer problems that require Engineering approvals.
·  Driving a culture of empowerment, ownership, growth and leads change!

If you...

 

·  Have a Bachelor's/Master’s degree in business management, a scientific discipline, or engineering discipline with commensurate work experience.
·  Are highly experienced in customer product, application, and performance requirements.
·  Have high degree of experience in application of paint in an industrial environment, preferred Automotive OEM.
·  Have experience managing customer complaints and coming up with solutions to mitigate customer concerns.
·  Have experience leading diverse teams with a strong emphasis on development.
·  Challenge the status quo, develop process improvements and drive continuous improvement projects for cost savings.

Then...

 

Click below to Belong@BASF!

 

Create Your Own Chemistry when taking advantage of our Total Rewards.

 

At BASF you get more than just compensation, Medical & Dental. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Our Periodic Table of Benefits includes some additional perks below for starters…

 

·  Flexible Work Arrangements whenever possible
·  Retirement Benefits
·  Maternity/Paternity Leave, Infertility & Adoption reimbursement
·  Mentoring & Development Programs
·  Employee Discounts
·  Pet insurance
·  Matching Donations to your favorite cause
·  Access to our BASF Wine Cellar and much more!

Privacy Statement

 

BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud.

Equal Employment Opportunities

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

 

Applicants must be currently authorized to work in the United States on a full-time basis.