Senior Officer, Order to Cash(004754)

Job description

Main Tasks:
- Manage End-to-end order process by collaborating with multiple functions involved.
- Capture market intelligence on the supply chain related topics from daily interaction with customers and share with the business as appropriate and be an integral part of business management
- Provide best possible service to customers and promote the establishment of long-term customer relationship to ensure a sound profitable future customers base.
- Cooperate closely with (internal and external) suppliers to ensure efficient operations and timely delivery of products to customers. Monitor and escalate shipping and import status for overseas supply.
- Collect documents and consolidate customers’ problems and complaints according to defined procedures / system, coordinate with relevant personnel such as sales, logistics, warehouse, finance and suppliers etc. to solve problems and to ensure all necessary corrective & preventive actions are taken in accordance with serving standards.
- Ensure that all operations (also at customer premises) are carried out in accordance with internal standards and local government regulations. Report any areas of concern immediately to Supply Chain Manager.

Requirements:
- Fluent in both writing and communicating in English and Mandarin
- Strong coordination and communication skills
- Knowledge in PC software application and use of SAP is essential

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