Sales Support Specialist

Job description

Title : Sales Operations Specialist (Personal Care)

Location: Ataşehir/Istanbul

 

QUALIFICATIONS/COMPETENCIES

 

·  Bachelor’s degree
·  Minimum 2 years of experience preferably in sales, sales support or customer services
·  Familiar with common MS Office programs and SAP, Sales Force knowledge is preferable. 
·  Able to effectively communicate with internal and external stakeholders.
·  Being strong in taking ownership for results and overcoming obstacles.
·  Able to deliver customer value while achieving profitable business results.
·  Fluent in English and Turkish.

 

JOB DESCRIPTION

 

·  Working in the administration side of the sales team for Türkiye, Middle East and Central Asia.
·  Being the first point of contact in the responsible region for client issues and inquiries (e.g., quality related non-conformity issues)
·  Managing the system by creating new and revising current customer data.
·  Entering samples and CuRT (Customer Request Tracking) in Sales Force system and managing the rebate process.
·  Revising and entering pricing inputs in the CPQ/SAP systems with the guidance of the sales team and tools.
·  Sharing product related documents with customers.
·  Managing the legal supply contracts, especially for Central Asia.
·  Supporting the sales team for budgeting, forecasting, sales reporting including data up/download form to SAP and other systems.
·  Compiling qualitative and quantitative customer reports.
·  Provide effective communication with internal colleagues and departments (Product Management, Customer Service, etc.) and external customers to achieve sales targets.
·  Managing new year promotions by creating, collecting demand from related parties, ordering, organizing deliveries.