Product Owner Digital Customer Interface (m/f/d)

Job description

JOIN THE TEAM

From chemicals, that support surfers stick to their boards to plastic additives, that help with mechanical recycling of waste and from brake fluids to coolants for batteries in electric vehicles: Our performance chemicals make a difference in everyday life. Our industrial B2B businesses typically lead their markets and serve customers around the world from chemicals, plastics, consumer goods, natural resources or automotive industries. Join us on our journey to develop those businesses in the digital age!

RESPONSIBILITIES

In this position you grow our online customer experience in usage and value along the complete customer journey for ten strong industrial B2B businesses.

·  Understand our customers' journeys and optimize the digital product for customers' and our businesses' needs. Conseqently, effect continuous growth of our online channels.
·  Gather and consolidate needs, pain points and opportunities from various sources and stakeholders such as end-users, other product owners, data, markets, business owners, marketing, customer service, and own ideas.
·  Develop and communicate the product vision.
·  Maintain a backlog for the digital product and continuously prioritize it with business stakeholders.
·  Define product backlog items for features (or bugs), including their details and acceptance criteria and plan sprints.
·  Work with our team of developers to execute the sprints.
·  Define software development capacity and skills needed.
·  Procure internal and external services (design, development, etc.).
·  Understand contributions needed from other functions (marketing, customer service, management) and communicate these needs.
·  Create and oversee roll-out plans for new functionality.
·  Measure how users interact with the product and how value is generated from these interactions.

QUALIFICATIONS

·  Academic degree or apprenticship in business technology, software engineering, (business) informatics or similar
·  At least two years working experience as product owner or product/ project manager in a related field
·  Well versed in using agile methodologies
·  Experience in working with software development teams
·  Experience in working with a large group of stakeholders
·  Strong communication skills in English
·  Proactive, self-organized working style
·  Good business sense and an interest in using digital technology to improve business results

BENEFITS

·  30 days of paid vacation, special leave and sabbatical options.
·  Flexible working hours so that you can organize your working and private life according to your needs.
·  Gross annual salary: 45.000 - 60.000 €, depending on qualifications and professional experience. In addition, you can expect a bonus dependent on the company's success as well as individual performance.
·  Team and company events in which we celebrate our achievements and live up our team spirit.
·  Location-independent work models with defined days of presence in Berlin and place of residence in Germany.

ABOUT US

Do you have any questions about the application process or the position? Please reach out to Neha Gupta, Tel.: +49 30 2005-59474.
For technical questions please contact Agustin Tomas, agustin.tomas@basf.com.

As an international service hub, the BASF Services Europe GmbH bundles a wide range of services for the BASF Group throughout Europe. In the heart of Berlin, we combine expertise in the areas of finance, HR, supply chain, procurement, product safety and IT. We focus on digital and customer-focused solutions, to create services for future. Learn more about us and our location-independent work models at basf.com/en/servicehub-berlin/smartwork

At BASF, the chemistry is right.

Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us - in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.