Officer Customer Care (m/f/d)

Job description

We're glad you're here and interested in our "Battery Materials and Catalysts" division! We are working with a lot of passion making electromobility a reality. In addition to the development and production of high-performance cathode materials, a sustainable value chain is also important to us. The recycling process is therefore an essential component for us and thus closes the circle in battery production. Get electrified and join us as we set milestones together!

RESPONSIBILITIES

Our Base Metals Services unit develops a complete cycle for the recycling of base metals and batteries, which is a key component of a sustainable battery business. The company plans rapid growth and significant investments in the coming years.

·  As Officer Customer Care you manage customer accounts including Non Conformance Management where you create evaluated NCM cases in SAP, find solutions for customer care NCM and make proposals to solve problems with interfaces.
·  Furthermore, you are responsible for the onboarding of customers and you are Key user for Customer Care tools.
·  Setting up billing terms and master data, communicating metal contents and processing payments for the recycled materials delivered are part of your tasks including supporting the process and SAP setup and execution of order processing.
·  Additionally, you setup internal performance reports and KPI´s as well as customized customer reporting requests in Excel, you craft messages as needed via PowerPoint and propose actions to improve KPI´s such as the response rate.
·  You handle all daily transactional work needed to support accounts, apply the correct terms to the lots and monitor upcoming settlement dates as well as provide administrative support to the business management and sales team.
·  Lastly, you maintain internal relationships with Supply Chain, Sales, Business Management, Distribution/Logistics and Procurement as well as build personal relationships with external third parties.

QUALIFICATIONS

·  completed commercial education or Bachelor's degree in Economics or a related field of study along with first practical experience
·  profound knowledge in the field of supply chain
·  familiar with standard IT applications such as MS-Office as well as customer-oriented working style
·  convincing and secure communication in English and French as well as good German and Spanish skills

BENEFITS

·  Health and wellbeing programs to help you achieve better health and work-life balance.
·  A secure work environment because your health, safety and wellbeing is always our top priority.
·  Your contribution to a sustainable future because sustainability lies at the heart of everything we do and is a driver of growth.
·  An attractive competitive salary that is based on the company's success and your individual performance.

ABOUT US

Do you have any questions about the application process or the position? Please reach out to: Bekim Krasniqi (Talent Aquisition), bekim.krasniqi@basf.com, Tel.:+49 30 2005-56136

First information about our application process can be found here: http://on.basf.com/applicationprocess.

BASF SE, located in Ludwigshafen am Rhein, is the corporate headquarters of the BASF Group and part of the Rhine-Neckar Metropolitan Region. BASF stands for competence in chemistry since 1865 and is represented today in the world's major consumer markets, with a wide range of products. As the largest employer in the region, BASF SE offers multiple career opportunities for students, university graduates and professionals providing also training in over 30 professions. Leisure, sports, culture and a good infrastructure characterize the Rhine-Neckar Metropolitan Region, in which BASF is also involved with numerous activities. Learn more about BASF SE at on.basf.com/BASFSE_LU

At BASF, the chemistry is right.

Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us - in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.