Customer Service Officer

Job description

BASF plc is a subsidiary of BASF SE, marketing a wide range of BASF products in the UK. These include agricultural solutions, automotive refinish paints, acrylic monomers, fine chemicals, intermediate chemicals, speciality chemicals, dispersions, and plastics. The sales centre for BASF plc and the business service functions for all BASF Group companies operating in the UK, are located in Stockport, Greater Manchester, the headquarters of the BASF Group in the UK. BASF plc is an agent for BTC Europe GmbH, our pan-European in-house distributor, focused on speciality chemicals and performance polymers. As well as the headquarters in Stockport, BASF plc has sites in Alfreton, Bradford, Widnes and Bury St Edmunds.

RESPONSIBILITIES

As Sales & Customer Service Administrator, you will serve as the focal point of our sales effort in the UK within BTC.

·  Beyond providing the highest level of customer service, you will ensure customer satisfaction as well as the most effective, profitable marketing of BTC products throughout the UK.
·  You will have total responsibility for sales order fulfillment, liaising with customers, managers, internal departments, and suppliers (in the UK, Germany, and throughout Europe) to ensure customer requirements and demands are met.
·  You will review service levels with customers to identify and implement improvements as appropriate, delivering mutual benefit through streamlining processes and digitisation.
·  You will establish and maintain excellent working relationships with customers through responsive communication and commercial awareness of the customer.
·  You will align the communication to the customer with the your account managers in order to support one voice.
·  You will also process customer orders promptly and fulfill planning requirements to ensure stock levels are optimised.
·  The position will also involve significant interaction with customers in order to negotiate prices within established pricing limits, to ensure prompt payment of invoices, and to establish strong relationships and optimise business opportunities.

QUALIFICATIONS

·  You have a good level of education (minimum A-level standard or equivalent) and at least 2 years of experience in a similar role.
·  You have a commercial mindset and are able to take ownership for overcoming obstacles to deliver targets and ensure customer satisfaction.
·  You have the ability to work accurately. High attention to detail, especially with data, is essential for this role.
·  You possess high organisational and administrative skills as well as good IT skills. Experience with SAP is an advantage.
·  You possess excellent interpersonal and communication skills, which are essential while dealing with customers and colleagues.
·  You are capable of working in pressured environments and managing tight deadlines.
·  You are able to work well in a team or independently.
·  Flexible working hours can be offered

BENEFITS

Responsibility from day one in a challenging work environment and "on-the-job" training as part of a committed team.
At BASF we offer a total package which includes not only an attractive salary and bonus but also benefits including a defined contribution pension scheme; a share scheme; private healthcare and life insurance to name a few. We are happy to talk flexible working. 
We believe that diversity and inclusion make the difference. Only when people with diverse backgrounds come together, contribute their various experiences and attitudes, and look at challenges from different perspectives, will creative innovations and ground-breaking solutions be created. We celebrate diversity and we actively promote an inclusive work environment. In the UK we have an active Diversity & Inclusion Strategy Action Group and work closely with external partners Inclusive Employers and WISE.
We are an equal opportunities employer. All employment decisions shall be made without regard or reference to age, gender, race, religion, disability, sexual orientation, marital status and other protected characteristics. 

 

Closing date: 29.02.2024

ABOUT US

Operating in the UK since 1880, BASF currently has 11 locations across the UK, from Littlehampton on the South Coast of England to Callanish on the Isle of Lewis in Scotland. Our UK headquarters are in Stockport, Greater Manchester and that’s where our sales and services teams are based.  From our six manufacturing sites across the UK, we supply raw materials to most industries including agriculture, automotive, chemicals, construction, energy and pharmaceuticals. You can find out a bit more about where over 700 people from our amazing BASF team work here  https://www.basf.com/gb/en/who-we-are/BASF-in-the-United-Kingdom.html