Customer Care Account Specialist (Hybrid), Houston-Katy, TX

Job description

Now Hiring! Customer Care Account Specialist

Houston-Katy, TX

 

 

The world needs [creative] solutions. We need YOU!

 

 

BASF’s Petrochemical division is the starting point of BASF's petrochemical value creation worldwide, also known as “the heart of the Verbund,” representing the world's largest chemical markets. Together, let us keep the heart beating one creative solution at a time!

 

 

Where the chemistry happens…

 

Each customer, each person, and each relationship count at BASF. As the “face of BASF,” our dedicated Customer Care Team is a direct extension of our values. The team is focused on continuously improving the customer experience as solution champions. They communicate with confidence, react quickly, and collaborate with customers to deliver winning results and exceed expectations.

 

We are seeking a professional like you to join our Customer Care team and be responsible for the entire order fulfillment process. You will understand and follow defined Customer Care processes and procedures and serve as the BASF primary point of contact for customers.

 

As a Customer Care Account Specialist, you create chemistry by…

 

·  Interacting with the customer in a helpful and friendly manner and to understand customer needs will be a valued asset as you develop and maintain customer relationships for high-profile accounts for our North American customer base, including Canada / Mexico.  This includes providing consistent quality service and acting as a liaison for customers and external service providers.
·  Managing order to cash process activities such as expediting, basic returns, back-order monitoring, sample and zero-dollar orders, consignment order process, and removing obstacles that may impact customer requirements and BASF’s ability to satisfy them.
·  Executing the process, including investigation and reporting.
·  Engaging across the organization, you will work as a member/leader of special or ongoing projects that are important to continuous improvement of the businesses. This role will be exposed to managing import / export orders direct-to-customer and collaborate with local and global colleagues to provide streamlined communication on order status.
·  Enforcing stated business rules and raise awareness to situations where a resolution requires cross functional coordination.  Additionally, you will support training, troubleshooting, and offer solutions to customers including the eCommerce order stream.
·  Participating in orientation and training for new hires and act as secondary trainer for new hires and mentoring of peers.
·  Completing material availability inquiries and price discrepancy reporting.
·  Establishing and improving work procedures and processes that support the company and departmental standards.

 

If you...

 

·  Have education (Supply Chain, Business Management or Logistics preferred) combined with your experience in the Customer Care, Supply Chain area, or closely related work experience.
·  Proficiency in using Enterprise Resource Planning (ERP) SAP system or similar ERP.
·  High level of competence in Microsoft Office tools.
·  Strong problem-solving ability, ability to interact with the customer and to communicate with various functions across the business: Marketing, Sales, Planning and Logistics.

 

Then...

 

Click below to Belong@BASF!

 

Create Your Own Chemistry when taking advantage of our Total Rewards.

At BASF you get more than just compensation, Medical & Dental. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Our Periodic Table of Benefits includes some additional perks below for starters…

·  Flexible Work Arrangements whenever possible
·  Retirement Benefits
·  Maternity/Paternity Leave, Infertility & Adoption reimbursement
·  Mentoring & Development Programs
·  Employee Discounts
·  Pet insurance
·  Matching Donations to your favorite cause
·  Access to our BASF Wine Cellar and much more!

Privacy Statement

 

BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud.

Equal Employment Opportunities

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

 

Applicants must be currently authorized to work in the United States on a full-time basis.