Assistant Manager, Sales, Intermediates Japan
Tokyo, JAPAN Sales
Job description
Main Areas of Responsibilities and Key Activities
1. Sales and account Management
· Drive the business of CIB & CIC business aiming to meet or exceed business targets (cCM1 & Volumes) for respective customers
· Implementation of CIB & CIC strategy in country and identify and implement business or value growth for respective customers/territory
· Continuously increase market and competitor intelligence and update customers and competitor’s data (supply/demand)
· Carry out market studies/ projects for respective end industry /customers for identifying future opportunities
· Effective credit control and working capital management at customer to meet financial targets for DSO, DIV and overdue management
· Negotiate and close deals or contracts with customers by taking complete customer accountability & leveraging knowledge of entire product value chain, supply capabilities and competition
· Ensure business compliance according to BASF policy
2. Customer relationship management
· Develop, align and execute mid- and long-term account plans, in alignment with SBU strategies
· Identify & translate market opportunities into business through cross BU cooperation & new working concepts / ideas
· Identify & develop differentiation strategies to improve competitive advantage by understanding customer needs, gathering & sharing of market & competitor information – Ensure value pricing whenever applicable
· Identify and attract new customers, pursue new applications, and interact with corresponding process and product developers of the potential customers, leading to profitable future business
· Ensure high/wide customer contacts and regular visits to customers to enhance customer centricity
3. Operational Tasks
· Provide operational guidance and coordinate the relevant functional departments to ensure value creation and customer satisfaction
· Use of NPS to continuously improve customer experiencet activities
· Accountable for Demand- and Sales Forecast and fulfilment supporting efficient planning of products and services to support production planning (return on assets) using tools like OMP DP and local merchandising business model
· Facilitate/lead effective, open and timely communications for faster decision making
· Ensure adherence to business initiatives /tool, e.g. OMP-DP, PMM, NPS, CLM (contracting tool)
Job Requirement
· Technical/Professional Knowledge: Preferably with Sales experience in the chemical industry
· Other Qualifications and Requirement: Ability to establish and maintain customer relationships and meet sales targets for each assigned account, high complexity, relatively large-scale/cross-BU customers.
→ Demonstrate Customer Focus
→ Communicate Effectively
→ Act with Entrepreneurial Drive