Technical Specialist

Job description

Job Title

Technical Specialist

Department

Technical Operations

Location

Office Based (Croydon)

Salary

£40,000 - £45,000 (DOE)

Bonus

£4,000 performance bonus

Start Date

ASAP

The Role

As a Technical Specialist, you’ll play a key role in enhancing our roadside service capabilities through expert diagnostics, real-time technical support, and fault analysis. You will serve as the go-to expert for repair insights, warranty guidance, and remote problem-solving, ensuring rapid and efficient roadside repairs that keep our customers moving.

This is an exciting opportunity for an experienced technician to shift into a more strategic and technically focused role within a global business that values growth, innovation, and service excellence.

Hours

This role is based on a 40-hour week, covering core roadside assistance hours Monday to Friday. Flexibility may be required depending on business needs.

You Will

- Act as a primary technical contact for repair advice, diagnostics, and administrative procedures
- Resolve breakdown issues through remote diagnostics and technical phone support
- Analyse vehicle fault data to improve roadside fix rates and customer satisfaction
- Collaborate with clients and internal teams to enhance repair quality and operational performance
- Support warranty teams with expert guidance on fault identification and claims processes
- Create and maintain technical documentation, bulletins, and an internal knowledge base
- Participate in technical updates, appraisals, and cross-functional improvement projects
- Contribute to procedural updates and training to maintain service excellence

About You

- City & Guilds Technician NVQ Level 3 or equivalent (essential)
- Strong communication and problem-solving skills
- Proven ability to analyse and interpret complex fault data
- High-level competency in Excel and technical documentation
- Experience with BMW systems or similar diagnostic platforms (desirable)
- Flexible, proactive, and calm under pressure
- Strong admin, multi-tasking, and team collaboration abilities
- A clean, current driving licence

Desirable

- Master Technician certification and High Voltage Level 3
- Familiarity with BMW remote diagnostic tools and warranty processes

Staff Benefits

At Allianz Partners, we believe in rewarding our people and supporting their growth. In return for your skills, we offer:
- Pension Scheme – Auto-enrolled from the 1st of the following month with 4% employee and 4% employer contributions, plus a 2.5% matching increase after 1 year of service
- Private Medical Cover
- Life Assurance – 4x your annual basic salary
- Flu Vaccinations & Eye Care Vouchers
- Free Roadside Assistance – After 6 months' probation
- Travel Insurance – At a discounted rate
- Interest-Free Season Ticket Loan – After probation
- 3 Paid Volunteering Days Per Year – After 12 months of service
- Discounts – On Allianz products and a wide range of retail and lifestyle brands
- Comprehensive Employee Assistance Programme (EAP) – 24/7 access to wellbeing, legal, financial, and mental health support from day one
- Recognition & Rewards – For high performance and long service

Ready to Make an Impact?

At Allianz Partners UK, we’re committed to your growth, your ideas, and your success. If you’re ready to bring your technical skills to a team that values forward-thinking and hands-on expertise, we want to hear from you.

Apply now and take the next step in your career with a global leader in roadside support and customer experience.