Team Manager Return to Work

Job description

TEAM MANAGER RETURN TO WORK | PERSONAL INJURY | SYDNEY

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The primary purpose of this role is to lead and deploy injury management practices and programs, to support the Insurance for New South Wales and Nominal Insurer teams in consistently achieving Return to Work, Customer Satisfaction and Medical Expense Control business targets, and to provide injury management support and advice to Claims Operation.

About the role

• Providing leadership to the Return to Work (RTW) Specialist team.
• Implementing strategies and programs that are contributing to meeting or exceeding annual Return to Work (RTW), Customer Satisfaction, and Medical Expense Control business targets for the Nominal Insurer and iNSW teams.
• Identifying opportunities to achieve expected Medical Spend targets and working with Claims Service Managers to implement recommended strategies.
• Identifying public and private sector employer practices that are negatively impacting RTW and collaborating with the RTW Manager to develop strategies that are reducing claim durations.
• Implementing claims management strategies that are assisting workers in achieving improved RTW durations for primary and secondary psychological injuries.
• Working collaboratively with claims teams to build business awareness of injury management processes and contractual requirements, driving performance improvement.
• External stakeholder management and collaboration to drive return to work strategies and practises.

About you

• Experience in injury management relating to occupational rehabilitation, claims management, personal injury, and/or return to work.
• Demonstrated understanding of strategy development and ability to work with multiple stakeholders to align business strategy with organizational priorities 
• Understanding of relevant regulatory and/or legislative compliance requirements that impact the organisation.
• Tertiary qualifications in a relevant discipline and/ or industry accreditations.
• Excellent written and verbal communication skills.
• Demonstrates the ability to deliver engaging and impactful presentations.
• Ability to recognise, avert, manage and escalate conflicts to effective and timely resolution.
• Proven ability to articulate a customer centric culture and exemplify behaviours at all levels of the organisation.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape
• Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
• Demonstrated evidence of technical proficiency with systems, software, reporting and communication tools.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About our culture

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.