Annuity Suitability Reviewer - 75+ Customer Care | Hybrid

Job description

At Allianz Life, we are guided by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting societal equity.

What you do:

With support/coaching, you will communicate with our senior contract owners to ensure their understanding of their Allianz annuity while mitigating risk through customer education about our products. You will also meet and/or exceed service level standards for your assigned workload.

 

To ensure that annuity contract owners aged 75 and older understand the Allianz annuity they have purchased we will contact these clients and speak directly to them.  As part of the Allianz 75-Plus calling program you will make these important outbound calls.

 

·       You will cover topics including important features of the annuity, what communications to expect from us, how to find helpful tools and information on our website and answer additional questions.

·       Cultivate and maintain close and productive relationships with field suitability officers and field suitability compliance officers. Promote and promote compliant sales practices through field education and best practice sharing.

·       Collaborate with peers to gain and share knowledge of current suitability activity, trends, and process changes.

·       Seeks areas for service and process improvements, identify and analyze trends for proposed changes to ensure accuracy and ease of business. Accurately applies business knowledge to proactively anticipate customer needs and identify any potential issues, create recommendations and facilitate action for resolution.

 

What you bring:

·       2 or more years of experience required: proven successful customer service experience within the financial industry focused on customer relationships.

·       High school diploma required

 

What we offer:

At Allianz Life, we’re proud to provide a benefits package that supports the True Balance of our employees and their families. We offer: a choice of comprehensive medical, dental and vision plan options, health savings account, tuition reimbursement, student loan retirement plan, annual paid leave, an outstanding 401(k) company match, and life insurance. Plus, our employees enjoy an award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias. Our employees and leaders take an active role in shaping our culture through our Employee Resource Groups, whose activities and advocacy contribute to an environment that welcomes, includes and celebrates diversity. Our great benefits, campus amenities and inclusive, engaged culture are among the many reasons we’re recognized as a top workplace employer.

61697 | Operations | Professional | Allianz US Life | Full-Time | Permanent

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Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

 

Join us.  Let’s care for tomorrow.   

Nearest Major Market: Minneapolis