Service Desk Specialist (with French)

Job description

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our global footprint, with more than 7,300 employees located across ten countries and four continents, enables us to unlock value for our partners across the insurance value chain and deliver superior client experience within Allianz Group. At Allianz Services, we have a strong specialization in core insurance operations, shared services, business analytics, engineering, and management consulting. Our people and our trusted relationships with partners are what matter most. These are rooted in our values of compassion, integrity, and expertise and we strive to continuously evolve, improve, and deliver excellence while contributing successfully to the transformation of Allianz. Caring actively for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.   

Job role

Service Desk Specialist with solid French and understanding of Procure to Pay area needed. The role involves handling service desk activities, troubleshooting, and resolving end-user and supplier P2P inquiries related to Accounts Payable area. Key responsibilities include offering first-line support, collaborating with internal teams to resolve complex operational procurement and accounts payable issues, maintaining accurate records, and contributing to process improvements. 

What you will do

• 1st level support – key interface for the vendor to receive information on status of invoice, payment & payment details through ticketing system and hotline
• Supporting End users with AIPIP and S4 topics
• Handling of payment reminders
• Initiate vendor creation process
• Identify and drive process optimization
• Manage and solve escalation topics
• Managing Travel and expenses requests and queries
• Supporting Suppliers on invoicing topics
• Work in AIPIP, SAP-MM, SAP S4 Hana, Notilus
• Control, create and update the relevant SOPs and keep them up to date
• Liaise with other Operational Entities, units, departments as well as with externals (clients, providers) and fosters good relationships 

What you bring

• University Degree
• 0-3 years of relevant experience within accounts payable activity
• Fluent English and French for customer and external communication
• Accurate and reliable way of working
• Excellent communication skills
• Customer and service oriented
• SAP-FI/AP SAP S4/Hana knowledge
• International cross functional work experience
• Solution orientated, decision maker, self-driven working 
• We highly welcome candidates with a genuine interest and affinity for Information Technology (IT) and Generative Artificial Intelligence (GenAI), as these attributes are considered valuable assets to our team

You have

• Communication skills
• Technical proficiency
• Problem-solving abilities
• Customer service orientation
• Attention to detail
• Time management skills

What we offer

We support your well-being

• Access dedicated counseling services, mental health resources, and well-being sessions designed to keep you feeling your best
• Enjoy a personalized benefits package through a monthly budget on the Benefit platform, covering medical subscriptions, meal tickets, private pension plans, life insurance, Allianz Tiriac exclusive insurance discounts, and many more.
• Prioritize what truly matters with time off on your birthday, additional vacation days for each year with Allianz (up to five extra days), Paid leave on December 24th and 31st, plus the flexibility to swap weekend holidays for extra days off, and special allowances for significant life events.

We invest in your growth

Take advantage of an extensive learning curriculum tailored to support your career growth and meet your professional needs, with access to a wide range of technical and soft skills trainings, international certifications (including Agile, Lean Six Sigma, PRINCE2, ITIL, IFOA, ACCA, IACCM, and more), learning resources from LinkedIn and Allianz platforms, language development opportunities (German, French, English), and our dedicated Leadership Program to help you reach the next level.

We value you and your work

We acknowledge and recognize your work through performance-based rewards to celebrate your achievements, team, and individual recognition programs to celebrate your contributions and internal referral bonuses.  

Your personal information, including sensitive data, may be shared with Hiring Managers to evaluate your suitability for the role. Only candidates who meet the criteria will be contacted, and all applications will be treated with strict confidentiality.