Senior Digital Optimisation Specialist

Job description

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

 

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

 

Let’s care for tomorrow, so we can create a better future together, for everyone.

We are looking for a Senior Digital Optimisation Specialist to join our Digital Experience team and work across our digital squads to optimise our digital sales and service journeys. 

 

About the role

·  Optimise AAL digital sales and service experiences to drive the achievement of revenue targets and self-serve channel shift.
·  Identify and prioritise optimisation opportunities through diagnosis and exploration of customer problems, identifying friction/high dropouts and points of customer dissatisfaction.
·  Collaborate with UX team members to prototype, wireframe and design user interfaces for testing and implementation.
·  Utilise Adobe Target to build, test and publish experiences, utilising basic HTML, CSS and JavaScript as required.
·  Utilise Adobe Analytics and supporting analysis tools to identify opportunities and measure effectiveness of tests.

 

About you

·  Tertiary qualifications in Marketing, Digital Marketing, Information Technology or similar.
·  Demonstrated understanding of conversion rate optimisation methodologies and a high level of learning agility to adapt and respond to new changes and requirements in line with industry advancements.
·  Experience in digital optimisation opportunity identification, prioritisation, test delivery and measurement.
·  Experience in online customer experience, usability trends and information design.
·  Experience delivering projects using agile methodologies.
·  Experience in design thinking and customer journey mapping.
·  Demonstrated evidence of technical proficiency with complex A/B Test setup using Adobe Target and Adobe Analytics or similar tools, including knowledge in implementation and solutioning using JavaScript.

 

Benefits and perks

·  Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
·  Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
·  Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
·  Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
·  For more details about our benefits, visit the Allianz Careers site.

About our culture

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

 

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers