Senior Case Manager Level 2

Job description

SENIOR CASE MANAGER – PERSONAL INJURY – ADELAIDE, SA

We are currently seeking to recruit an experienced Case Manager at an exciting time of growth for our business. 

Competitive salaries and attractive benefits will be offered for the experienced CTP successful candidate.

This role will provide you with:

• Work/Life Balance: Flexible work arrangements that meet your needs, ensuring you can bring your authentic self to work every day.

• Competitive Salary & Benefits: Enjoy great financial perks, including discounts on Allianz products, retail, tech, travel, and an Employee Share Purchase Program. For more details about our benefits, visit the Allianz Careers site.www.allianz.com.au/careers  
• Career Development: Potential for career development opportunities at Allianz, with role-based positions in Adelaide including those within national teams, and other national and global mobility opportunities, as well as access to over 10,000 learning resources.

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the Role

• Have quality conversations with our customers to explain the claims process and provide personalised support and guidance to assist with their recovery

• Assess and manage injury needs of claimants, handle correspondence regarding CTP benefits, treatment and rehabilitation, and analyse/interpret medical reports and other information

• Collaborate with our customers, their legal representative, medical professionals, and rehabilitation providers to facilitate rehabilitation, return to work and recovery. 
• Identify opportunities for process improvement and contribute to the development of best practices. 
• Work with a team of passionate professionals committed to making a difference. 

About You

• Strong interpersonal and communication skills, with a customer-first approach 
• Ability to work independently and as part of a collaborative team 
• Meeting Key Results metrics, which are in line with overall business objectives 
• Familiarity with MS Office Products 
• Strong work ethic and time management skills 
• Attention to detail and ability to interpret legislation 
• Strong analytical skills 

About our culture 

We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers