Senior Case Manager Level 1

Job description

SENIOR CASE MANAGER – PERSONAL INJURY – BRISBANE, QUEENSLAND

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The primary purpose of this role is to manage a portfolio of claims from inception to finalisation in accordance with both relevant regulatory and AAL requirements to always maintain a focus on strategic collaboration and case management to maximize return to work and return to health outcomes for claimants, consistently displaying initiative and leadership on a team and business level.

About the role 

• Provide coaching and support to facilitate the development of skills in others and lead team and business projects to improve claim outcomes
• Make key liability decisions that are soundly based with demonstrable consideration to all relevant and reasonably obtainable information
• Build effective work relationships with a variety of key stakeholders, injured claimants, family members, legal providers, and medical professionals to drive successful outcomes
• Maintain high customer service standards and effective relationships with key stakeholders, demonstrating extensive knowledge of the business, industry, and the full range of our customers.
• Assess claims for reasonable and necessary treatment and rehabilitation requirements, identifying trends to allow risk management and improvements in processes, recovery, and return to work outcomes
• Assess and manage injury needs of claimants, handling correspondence related to CTP benefits, treatment, and rehabilitation and interpret medical reports
• Maintain current knowledge of relevant insurance guidelines, legislations and regulations, court decisions impacting claims functions and policy changes, recommending changes to AAL policies and procedures as required for continuous improvement and sustained compliance
• Proactively coach and mentor team members from within the business unit to support individual growth and close knowledge gaps
• Identify areas of opportunity to enhance claims practices within the business or performance of individuals providing feedback to relevant manager

About you 

• Relevant industry experience in injury claims processes in insurance, legal, medical, or complex customer services
• Able to work collaboratively in a team environment, providing advice and guidance to other team members
• Ability to plan and to prioritize effectively, organize tasks, and manage competing resources and demands
• Ability to interpret and analyse complex information, extract meaningful insights, and evaluate options for decision-making
• Pays high attention to detail by completing tasks with thoroughness and accuracy and can quickly identify errors or inconsistencies within information
• Demonstrated evidence of technical proficiency with systems, software, databases, reporting, and communication tools
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers