Head of Global Service Delivery & Governance - Allianz - Munich

Job description

The Head of Global Service Delivery & Governance, within our Operations Steering and Transformation function, reports directly to the Global Head of Operations Steering and Transformation. The role is an executive role, responsible for our Global Service Delivery (‘GSD’) strategy, roadmap and execution and transversal operations enablement areas.

What you will do:

GSD Strategy and & Framework implementation: Responsible for the strategy, design and implementation of a single governing framework which enables a ‘follow the sun’ model across all Operations locations, to support all Allianz Partners Lines of Businesses. This includes but not limited to:

Ongoing review and alignment of all Global Service Delivery locations to ensure fit for purpose regarding client and customer delivery;
Review and redesign of Master Service Agreements, to ensure clear legal and risk frameworks are in place;
Review of existing governance and introduction of clear roles and responsibilities for GSD Location leads, in collaboration with Lines of Business;
Ensure TOM Bluebook reflective of correct roles and responsibilities;

Global Service Delivery Location Lead: Direct responsibility for site-leads in each GSD location, ensuring effective running of sites to support delivery of service to customers in collaboration with Lines of Business;

Process Optimization: Lead initiatives to streamline and optimize how our global Operations business works effectively, including but not limited to Cost Centre oversight for example;

Performance & Insights: Responsible for oversight and monitoring of cost models and insights across all Global Service Delivery locations, ensuring achievement of target ratios. Utilize data analytics to gain insights into operational performance and in consequence identify areas for improvement and support data-driven decision-making;

Risk, Compliance & Audit: Develop and lead for Global Operations Steering & Transformation a clear framework for oversight and execution on audit outcomes delivery, and ensure clear alignment with risk and compliance functions regarding Top Risks and focus areas regarding compliance;

Team Leadership: Establish a high performance culture in within the team to lead on innovation and excellence in support of our people focus globally.

What you will bring:

Extensive experience in global operations management, specifically in Global Service Delivery, including strategic planning and execution.
Strong leadership and team management skills, with a proven track record of leading cross-functional teams.
Ability to leverage insights for data-driven decision-making.
In-depth knowledge of global service delivery models and frameworks.
Excellent strategic thinking and problem-solving abilities.
Strong understanding of risk management, compliance, and audit processes.
Effective communication and interpersonal skills to collaborate with various stakeholders.
Ability to drive innovation and foster a high-performance culture.

What we offer:

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey. We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.

Offers “Allianz”

Job description