Senior Case Manager Level 1

Job description

SENIOR CASE MANAGER – PERSONAL INJURY – BRISBANE, QLD

 

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers. 

 

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being. 

 

Let’s care for tomorrow, so we can create a better future together, for everyone. 

 

About the role  

·  Supporting customers step-by-step through our Case Management and Injury Management programs
·  Ensuring all case management actions are completed on time and with quality of a positive customer experience in mind
·  Developing trusted relationships with the customers that you support
·  Providing ideas and innovations that support the team in being better
·  Having an attitude that empathises with the needs of the injured worker and a desire to help them in their recovery

 

About you 

·  A minimum of 2 years case management experience within QLD Workers Compensation, either for a Self-Insurer or Work Cover Queensland
·  Experience in supporting people who have sustained complex injuries
·  An empathetic style and customer focused approach which allows you to ‘walk in our customer's shoes
·  The ability to handle challenging situations and to act in a professional and responsive manner
·  Mentoring other case managers within the team

 

  Benefits and perks  

·  Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!  
·  Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.  
·  Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. 
·  Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! 
·  For more details about our benefits, visit the Allianz Careers site

 

About our culture  

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential. 

 

Adjustments and support   

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. 

 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers