Release of Information Officer

Job description

RELEASE INFORMATION OFFICER – PERSONAL INJURY – MELBOURNE, VIC

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

The primary purpose of this role is to process Release of Information (ROI) requests in accordance with the Victorian WorkCover Authority’s (VWA) Access to Information guidelines.

About the role 

• Provide a high level of customer service by focusing on delivering solutions within the Accident Compensation Act 1985, responding to any enquiries in a timely manner and completing requests within timeframes
• Maintain working relationships with internal and external stakeholders especially WorkSafe
• Ensure Allianz ROI performance is at scheme level or better
• Ensure all ROI requests are managed and registered in accordance with WorkSafe procedures and AAL record-keeping processes
• Ensure ROI data is analyzed regularly and trends reported
• Ensure all documentation is accurate and complete, and letters are professional in their appearance and content
• Ensure high level of privacy is maintained in all interactions with internal and external parties in accordance with relevant laws and Allianz guidelines
• Adhere to Allianz policies and procedures including customer service standards, privacy, and record-keeping obligations
• Work effectively as a team and with others, to accomplish team goals and contribute in a positive manner to the team’s morale, assisting in the creation of a positive work environment
• Maintain expertise in Worksafe’s Access to information guidelines and familiarity with FOI, privacy, and workers compensation legislation

About you

• VCE or equivalent
• Microsoft Office experience including Excel and Word
• Pays high attention to detail by completing tasks with thoroughness and accuracy, and can quickly identify errors or inconsistencies within information
• Ability to plan and prioritize effectively, organize tasks, and manage competing resources and demands
• Demonstrated ability to work well as part of a team, support other workloads, and contribute to team goals
• Ability to manage internal client expectations to ensure matters are appropriately triaged and dealt with in accordance with an agreed timeline and scope
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers