INTERN GROUP PROJECTS CUSTOMER SERVICE W/M

Job description

The Role:

The role is to contribute to the roll out of the new  customer service model  by providing support on strategic projects : implementation and developments of IT solutions, deployment and harmonization of customer service processes. Reports to the group customer service manage

Responsabilities:

• Data analysis : provide accurate customer data extractions relative to all the Business Units (usage of IT tools and Excel)
• KPIs analysis : suppport on the analyse of new indicators as a target
• Participate to the digital tools evolution and incidents management
• International business units interactions : be in contact with the countries regarding to the group customer service projects 
• New omnichannel platform : improve the usage by customer service teams
• Support to project management tasks including users guides elaboration

Profile:

• Sense of customer service and business
• Good communication skills
• Multicultural relationship skills
• Analytic skills, at ease with data (usage of Excel)
• Office package with good command of power point
• Comfortable with IT platforms, BI and collaborative tools
• English spoke

#Paris

#France

83402 | Data & AI | Student | n.a. | Allianz Trade | Full-Time | Temporary