Property Assessing Support Officer

Job description

Property Assessing Support Officer | Customer & Operations | Multiple Locations

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

• Maintain a consistent delivery of the AAL customer experience within claims underpinned by AAL Claims Experience Principles.
• Triage inbound new claims and liaise with claimants, repairers, and other internal/external stakeholders to drive timely decision-making and life of claim outcomes.
• Proactively maintain the Property Assessing allocation inbox with new claims and escalations.
• Maintain a productive work environment through appropriate planning and workflow management.
• Monitor and maintain Allianz-specific customer experience portals and supplier-specific platforms.
• Review and report on trends/issues with Property Assessing portfolio.
• Maintain supplier invoices and finalize customer settlements.
• Management of a portfolio of low-value claims.
• Ensure adherence with best practice claims assessment practices and processes.
• Provide support of the management of Internal assessing claim portfolio.

About You

• Experience of working in a customer service role. Property claims experience is desirable.
• Able to work collaboratively in a team environment.
• Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
• Proven analytical and critical thinking capability to interpret a range of data, identify patterns, trends and links that inform judgements and solutions.
• Ability to interpret and analyse complex information, extract meaningful insights and evaluate options for decision making.
• Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.
• Excellent verbal and written communication skills.