Product Analytics Lead Customer and Innovation

Job description

Product Analytics Lead Customer and Innovation | Product Management and Research | Sydney

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

•    Supporting the delivery of customer segment strategy, incorporating insights from the market, competitor, and customer research.
•    Incorporating the breadth of internal and external market and customer data and analytics to drive the portfolio strategy.
•    Supporting the delivery of projects and initiatives that are focusing on improving customer outcomes including retention, Net Promoter Scores (NPS), frontline education, and digital customer journey improvements.
•    Developing and implementing regular monitoring and benchmarking of market and competitor activities and developing insights to inform the strategy development.
•    Supporting the product teams with the development of new products or changes to products as informed by analysis, market and customer research, and sharing these insights with the broader Consumer team.
•    Obtaining and collating customer research and feedback and working with the product teams to ensure that our products are delivering sustainable customer-centric outcomes.
•    Contributing insights and ideas as the Technical SME across enterprise-wide initiatives and identifying emerging risks and opportunities relating to the Consumer products and portfolios.

About you
•    Experience working within a product/portfolio management role with a General Insurance organisation.
•    Advanced data analytical skills and experience working with internal/external data, and analytical tools such as excel, SAS, SQL or Python would be preferred but not essential. 
•    Proven analytical and critical thinking abilities to evaluate complex alternatives, make confident judgments and develop innovative, sophisticated solutions.
•    Highly developed consulting and influencing skills, demonstrating the ability to co-create strategy and valuable analytical solutions with key business stakeholders,
•    Demonstrating in-depth understanding of strategy development and is able to work with multiple teams to align department strategy with organisation vision, translating vision to action to achieve desired results.
•    Tertiary qualifications in a relevant discipline and/or industry recognised accreditation.

Benefits and perks
•    Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day! 
•    Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance. 
•    Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
•    Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
•    For more details about our benefits, visit the Allianz Careers site.

About our culture

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.