National Manager Credit Operations

Job description

NATIONAL MANAGER CREDIT OPERATIONS – NATIONWIDE

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

• Manage the relationship with Allianz Services and the Credit teams, oversee cost centre management, and play a key role in ensuring the Credit team's processes align with Allianz Australia's strategic objectives.
• Ensure Credit Teams achieve collection KPIs and foster nurturing communication with both internal and external partners.
• Support the development and implementation of plans that enhance staff engagement, prioritize customer care, and maintain prudent control over operational expenses.
• Facilitate the reconciliation of intermediary accounts, ensuring debt collection aligns with the desired service levels within the Credit Governance guideline policy.
• Identify and manage opportunities for business improvement, continually refine the Credit Operations structure while overseeing management expenses to ensure effective cost control and wise investment.

About you

•  Holds tertiary qualifications in a relevant discipline, showcasing dedication and expertise, and brings significant experience in insurance, underwriting, or credit operations within complex, matrixed organizations.
• Possesses extensive leadership experience in operational credit roles, adept at guiding and inspiring teams in complex environments, highlighting the ability to lead with empathy and vision.
• Focuses on empowering individuals and teams to reach their highest potential, nurturing talent development and building pipelines for organizational growth.
• Showcases keen analytical and critical thinking abilities, adept at interpreting complex data to facilitate informed choices, while embracing a thoughtful and collaborative approach.
• Displays excellent communication skills, with a keen attention to detail and the ability to plan, prioritize, and coordinate multiple priorities effectively, ensuring clarity and cohesion in work.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.