Manager Digital Content

Job description

About the role

·  Champion digital strategy to manage the delivery of the overall AAL Digital and User Experience (including usability and brand) and measure the impact on sales through AAL and partner sites.
·  Manage the delivery of signature digital customer experiences to align with strategies to win, retain and grow customers.
·  Review and manage owned sites and platforms to ensure quality, accuracy and alignment to brand and customer experience strategy.
·  Engage with internal and external stakeholders to understand their requirements and translate this into customer-centred solutions, providing resource and project planning to deliver to project outcomes.
·  Collaborate with external vendors to deliver insights and enhancements to websites, workbenches and sales applications.
·  Ensure the quality of output and delivery of digital platforms, including managing vendor performance and managing digital deliverables through software development and project lifecycles.
·  Integrate insights from multiple sources and channels to develop insights and recommendations for continuous improvement of AAL platforms, working across stakeholder groups to identify and develop optimization initiatives.
·  Ensure internal and external customers have a positive "Allianz Experience", including timely communications, quality of service, and management of expectations for new development and problem resolution.
·  Monitor and solicit feedback regarding workbenches to identify opportunities for optimization.
·  Act as a custodian of the Allianz brand, ensuring alignment and consistency of brand messaging across marketing material.
·  Contribute to the development and streamlining of processes and procedures to enable an effective operating rhythm and proactively manage risk.
·  Effectively manage website publishing process to ensure it meets risk obligations and website management framework.

 

About you

·  Champion digital strategy to manage the delivery of the overall AAL Digital and User Experience (including usability and brand) and measure the impact on sales through AAL and partner sites.
·  Manage the delivery of signature digital customer experiences to align with strategies to win, retain and grow customers.
·  Review and manage owned sites and platforms to ensure quality, accuracy and alignment to brand and customer experience strategy.
·  Engage with internal and external stakeholders to understand their requirements and translate this into customer-centred solutions, providing resource and project planning to deliver to project outcomes.
·  Collaborate with external vendors to deliver insights and enhancements to websites, workbenches and sales applications.
·  Ensure the quality of output and delivery of digital platforms, including managing vendor performance and managing digital deliverables through software development and project lifecycles.
·  Integrate insights from multiple sources and channels to develop insights and recommendations for continuous improvement of AAL platforms, working across stakeholder groups to identify and develop optimization initiatives.
·  Ensure internal and external customers have a positive "Allianz Experience", including timely communications, quality of service, and management of expectations for new development and problem resolution.
·  Monitor and solicit feedback regarding workbenches to identify opportunities for optimization.
·  Act as a custodian of the Allianz brand, ensuring alignment and consistency of brand messaging across marketing material.
·  Contribute to the development and streamlining of processes and procedures to enable an effective operating rhythm and proactively manage risk.
·  Effectively manage website publishing process to ensure it meets risk obligations and website management framework.

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