Junior IT ServiceDesk Specialist (m/f/d)_277

Job description

About the Job 

We are looking for a motivated and technically proficient candidate for the position of Junior IT ServiceDesk Specialist. This role is ideal for someone who is interested in IT and wants to develop in the technical support field. As a member of our team, you will provide essential technical support to the company's employees, resolving their IT issues and ensuring their working environment is as efficient as possible.

What you do

• Providing initial technical support to users via phone, email or in person.
• Troubleshoot basic IT issues such as hardware, software, networking and printer problems.
• Escalation of more complex problems to higher levels of support.
• Documentation and tracking of all incidents in the ticket management system.
• Working with the team to improve processes and service efficiency.
• Participation in training and development activities to improve technical knowledge.

What you bring

• Interest in IT and basic technical knowledge.
• Ability to communicate effectively with and provide support to users.
• Basic knowledge of Windows operating systems and common office software.
• Ability to work in a team and willingness to learn new things.
• Previous experience in customer support or IT is an advantage.
• Fluent Czech language is a must, English on intermediate level as a minimum

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

72164 | IT & Tech Engineering | Entry Level | PG07 | Allianz Technology | Full-Time | Permanent