Identity Business Operations Manager

Job description

IAM Business Operations Manager| Customer and Operations| Sydney

 

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

 

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

 

Let’s care for tomorrow, so we can create a better future together, for everyone.

 

The primary purpose of this role is to perform the day-to-day Identity and Access Management (IAM) business operations of the IAM function and ensure the efficient delivery of identity services, IAM controls and adhere to governance processes. This role serves as the primary point of contact for IAM consumers who need support, guidance, or additional IAM services.

 

About the role

•    Supporting the IAM Business Operations Senior Manager in managing the team that delivers daily IAM services efficiently across Allianz Australia.
•    Providing oversight by delegating and prioritising tasks while monitoring team workload and activities.
•    Promoting best practices and driving continuous improvement within IAM Business Operations.
•    Staying updated on the latest IAM technology trends and advancements.
•    Ensuring Joiner, Mover, and Leaver IAM processes are completed on time, including timely access revocation.
•    Facilitating IAM controls reviews and re-attestation processes to ensure compliance with policies and regulations.
•    Collaborating with stakeholders for onboarding applications, role and SoD design, and coordinating IT for smooth implementation.
•    Providing IAM advisory services and acting as the main liaison between business divisions, IT, and security teams to align IAM initiatives.
•    Monitoring the IAM platform, reporting key metrics, using data analytics to support decision-making, and escalating risks to the relevant teams.
•    Managing IAM-related incidents and ensuring the Allianz Australia-specific SoD matrix is maintained with support from IAM Governance.

 

About you

•     Bachelor’s degree in information technology, Computer Science, Business Administration, a related field or comparable work experience.
•    Excellent verbal and written communication skills, capable of communicating with clarity. 
•    3-5 years of work experience in an IT operations role or business analyst role, preferably in the field of Identity and Access Management.
•    Experience with IAM platforms such as Entra ID/Azure AD, OneIdentity, ForgeRock and understanding of IAM protocols and standards such as SAML, OAuth, SSO and MFA.
•    Demonstrated knowledge of regulatory requirements and standards such as PCI-DSS, ISO 27001 and ability to design IAM solutions that comply with these standards.
•    Strong understanding of Identity and Access Management (IAM) concepts, such as authentication, authorisation, provisioning, role-based access control, and related processes.
•    Demonstrated knowledge in identity lifecycle management, access management, and privileged access management.
•    Strong understanding of SoD, role management, and an understanding of security, risks, and governance within IAM frameworks.
•    Demonstrated ability to work in a team as well as independently.  
•    Self-starter, with the ability to plan and prioritise effectively, organise tasks and manage competing priorities and demands.
•    Outcome and customer focused with highly developed problem-solving skills, combined with and curious, creative and critical thinking mindset.

 

Benefits and perks

•     Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day! 
•    Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance. 
•    Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
•    Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
•    For more details about our benefits, visit the Allianz Careers site.

 

About our culture

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

 

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers