Helpdesk Expert - Allianz - BULGARIA

Job description

What you do

Monitor, track, and resolve IT support tickets using ticketing systems
Provide technical support via phone, email, chat, and remote access tools
Troubleshoot hardware/software issues, network connectivity, and user access problems
Document solutions and maintain an up-to-date knowledge base
Escalate complex issues to senior technicians or specialized teams
Install, configure, and update software, operating systems, and security patches
Assist in user onboarding/offboarding, including account setup and access management
Train and guide users on IT services in use in the organization

What you bring

Basic understanding of Windows, macOS, and Linux operating systems
Knowledge of Microsoft 365 (Outlook, Teams, OneDrive)
Experience with ticketing systems
Understanding of ITIL principles for incident management and escalation
Networking basics (IP addressing, DNS, DHCP, VPN, Wi-Fi troubleshooting)
Experience with Active Directory (password resets, user provisioning, group management)
Knowledge of remote support tools (TeamViewer, AnyDesk, RDP)
Troubleshooting of printers, VoIP phones, and other peripherals

Soft Skills:

Strong problem-solving and analytical thinking
Ability to effectively prioritize and execute tasks in a high-pressure environment
Strong interpersonal skills to work both independently and in a team-oriented, collaborative environment

Qualifications & Education:

College diploma or university degree in the field of computer science or communication technologies
Fluent in English (written and spoken) – Strong communication skills are essential
1+ years of experience in IT support or helpdesk roles

Significant advantage would be:

What we offer

Offer a hybrid work model balancing inperson collaboration and remote work.
Provide a comprehensive compensation and benefits package, including bonuses, pension, health insurance, employee shares, and discounts.
Support lifelong learning through career development, digital learning programs, and international mobility, fostering innovation and empowerment.
Present excellent career opportunities in insurance, asset management, and banking, with active communication across Allianz Group and key functions.