GSD RO Customer Care Agent with German - KSC
NORWAY Sales
Job description
Key Responsibilities :
· Perform front office activities
· Answer telephone inquiries from customers (physical clients or agencies) regarding roadside assistance
· Create roadside assistance claims, coordinate with service providers to ensure help arrives at the exact location and agreed upon time
· Perform outbound calls to clients and service providers after the claim has been resolved
· E-mail communication within claims department
· Use system to check claims required by customers
Profile Key Requirements:
· Advanced German level minimum C1
· Excellent interpersonal and communication skills
· Customer Centricity
· Attention to details
· Proven track record of working and achieving targets
· Ability to handle and analyze a large amount of information
· Proactive attitude and team spirit
· Good MS Office skills
61119 | Customer Services & Claims | Professional | Allianz Partners | Full-Time | Permanent
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The benefits we offer, besides our great way of living at work, are:
Foundation:
· Monthly Budget on Benefit Platform
· Subscription to private medical services provider
· Gift tickets for Easter and Christmas on Benefit Platform
Health and Well-being:
· Additional vacation days based on seniority in AZP
· Corporate seminars
You grow:
· Local and International Career opportunities
· 4 different Volunteering Teams you can be part of
· Wide training curricula
· All you can read with LinkedIn Learning & Bookster
Attractive compensation package:
· Fixed salary compensation + performance bonus